Genesys Cloud CX Engineer
About The Position
Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally-facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications.
Requirements
- 4-8 years of experience
- Hands on development experience with Genesys Cloud CX platform
- Integration experience with various CRM systems (i.e. ServiceNow, Salesforce, SAP CRM)
- Ability to document system configuration (call flow diagrams, integrations, data actions, etc)
- Troubleshooting experience to resolve issues with the Genesys platform and identify issues with upstream or downstream applications
- Excellent written and verbal communication skills
- Ability to translate business requirements into technical solutions
- Ability to communicate well with business and technical team members
Nice To Haves
- Bachelor's degree in related field, or equivalent work experience
Responsibilities
- Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
- May contribute to the development of policies and procedures
- Works on complex projects of large scope
- Develops technical solutions to a wide range of difficult problems
- Solutions are innovative and consistent with organization objectives
- Completes work; independently receives general guidance on new projects
- Work reviewed for purpose of meeting objectives
- May act as a mentor to less experienced colleagues
Benefits
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
