Genesys Cloud CX Architect - Carry, NC / Clark Summit PA
Cystems Logic Inc•Cary, NC
•Onsite
About The Position
This role involves working as a Genesys Cloud CX Architect responsible for designing scalable secure and AI driven contact center solutions. The consultant will lead architecture configuration and integration efforts while leveraging APIs scripting and DevOps practices to deliver high quality enterprise contact center platforms.
Requirements
- Genesys PureCloud
- CTI Genesys
- Experience with APIs, web services, RESTful JSON, and OAuth for integrations
- Experience developing automation scripts using JavaScript, Python, or PowerShell
- Experience implementing CI/CD and DevOps practices within a Genesys Cloud environment
Responsibilities
- Design scalable and secure Genesys Cloud CX solutions based on business requirements
- Design and implement AI powered IVA solutions
- Configure and architect Genesys Cloud CX platform
- Work with APIs web services RESTful JSON and OAuth for integrations
- Develop automation scripts using JavaScript Python or PowerShell
- Implement CI CD and DevOps practices within Genesys Cloud environment
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
1-10 employees
