Generosity Growth Consultant

Ministry Brands • Alpharetta, GA

4h • Hybrid

About The Position

Ministry Brands is looking for a Generosity Growth Consultant to join our growing team! Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.

Requirements

• 2+ years of experience in a client-facing, strategic consulting role (sales or success), ideally within the SaaS or technology industry.
• Excellent analytical and problem-solving skills, with the ability to quickly identify and address issues.
• Strong project management and organizational skills, with the ability to manage multiple clients and priorities.
• Outstanding communication and interpersonal skills, with the ability to build trust and credibility with clients.
• Familiarity with sales processes, customer success strategies, and revenue operations.
• Ability to translate complex technical concepts into easy-to-understand recommendations for clients.
• Bachelor's degree in Business, Marketing, Technology, or a related field, or an equivalent combination of education and experience.
• Experience working with faith-based, nonprofit, or social impact organizations.
• Understanding of philanthropic trends and best practices.

Responsibilities

• Work as an integral part of our Revenue Team, partnering with our Account Executives to support a successful onboarding and solution launch for our new clients.
• Understand the client’s goals and challenges, to implement onboarding plans supporting an acceleration of revenue growth and proactively resolving any issues.
• Act as a strategic advisor thru the Clients first 6 Months with Ministry Brands, collaborating with various teams to ensure a seamless client experience, monitor client progress, and continuously improve the onboarding process by documenting best practices.
• Facilitate Seamless Transitions: Work with Account Executives to ensure a smooth handover from the sales process thru completion of the underwriting process.
• Understand Client Needs: Collaborate with Account Executives and our New Clients to align on their goals, challenges, and current processes.
• Onboarding Plan Execution: Implement and support the Generosity Onboarding Plan to help our New Clients start generating revenue quickly.
• Proactive Issue Resolution: Identify and resolve any potential issues or obstacles that could delay client onboarding and revenue generation.
• Strategic Guidance: Act as a trusted advisor, offering strategic advice and recommendations to help clients get the most out of their Giving investment.
• Cross-Functional Collaboration: Work closely with Sales, Customer Success, and our Product Teams to ensure a cohesive client experience.
• Monitor and Report: Track client progress and performance, report on key metrics, and suggest areas for improvement.
• Continuous Improvement: Document best practices and lessons learned to enhance the onboarding process continually.

Benefits

• Robust healthcare options – Options include a plan that is 100% covered by Ministry Brands for employee only coverage as well as a generous HSA contribution by the company.
• Flexible paid time off – Flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave.
• 11.5 days of fully paid holidays!
• Paid parental leave
• Mental health support – Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost.
• Professional development reimbursement – Financial assistance to associates seeking to further their education and career.
• Employee Recognition & Rewards - Using Nectar to celebrate achievements and strengthen our culture of recognition. This social platform empowers employees to send meaningful kudos, award points redeemable for rewards, and highlight contributions that exemplify our values.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level