Generator Technician

Gem Plumbing & Heating•Lincoln, RI

4d•$30 - $45•Hybrid

About The Position

GEM Plumbing & Heating is seeking a skilled Generac Generator Technician to join our Commercial department. This role involves troubleshooting and repairing generators, primarily residential but also some commercial and industrial units. The ideal candidate will possess excellent customer service and communication skills, be adept at diagnosing and estimating repairs, and responsible for completing and uploading service reports into the company CRM. This position requires travel within Rhode Island, Massachusetts, and Connecticut, and maintaining a clean and safe work environment is essential.

Requirements

Generac certified
Journeyman License is required
Proficient in trouble shooting and repair of Generac generators
2-3 years' experience working in Residential or Commercial
High school diploma or equivalent is required
Must be enrolled in or completed required trade school as required by state apprentice regulations
Strong analytical and problem-solving abilities to address complex issues in the field.
Familiarity with local and national codes and regulations.

Responsibilities

Install, inspect, maintain, and repair systems according to specifications and codes.
Collaborate with team members to ensure accurate and efficient completion of projects.
Reassemble and test equipment following repairs.
Stay updated on industry advancements, technologies, and best practices.
Demonstrate proficiency in diagnosing malfunctioning and troubleshooting systems using hand tools and testing equipment to locate the cause of a breakdown and correct the problem.
Adjust or replace worn or defective mechanisms and parts, and reassemble repaired systems.
Ensure that all work meets regulatory standards, safety protocols, and company service system guidelines.
Conduct quality inspections and implement corrective actions as needed.
Calculate the cost of service for the customer using flat rate price book and handle money collection from customer.
Read blueprints to determine location, size, capacity, and type of components needed to complete the job.
Maintain accurate records of work performed, including parts used, time spent, and any additional relevant information.
Record and report all faults, deficiencies, and other unusual occurrences, as well as the time and materials expended on work orders.
Provide detailed reports to supervisors and clients as required.
Work closely with other team members, including apprentices and technicians, to achieve project goals.
Communicate effectively with supervisors, project managers, and clients.
Receive calls from dispatch and respond to customer service calls.
Adhere to safety protocols and guidelines to create a secure work environment.
Participate in safety training sessions and contribute to a safety-conscious culture.
Use trade specific tools in a safe manner.
Pursue ongoing education and training opportunities to enhance skills and stay abreast of industry developments.