Generative AI Solutions Analyst

Quantanite

22h • Remote

About The Position

Quantanite is a BPO company that combines human agents with proprietary AI technology. QiQ (Quantanite iQ) is our flagship AI-powered contact centre analytics platform built on cutting-edge agentic AI, knowledge graphs, and large language models. QiQ functions as a virtual organization of specialized AI agents that analyze customer interactions, generate operational insights, and drive measurable business outcomes. The platform processes voice, email, and chat interactions through intelligent clusters (Operations, Quality, Voice of Customer) to surface KPI insights, root cause analysis, and actionable recommendations. We're looking for someone who has built agentic systems and can help design, architect, and deliver solutions for clients using this technology.

Requirements

• Generative AI and agentic systems
• Hands-on experience building agentic systems
• Deep understanding of multi-agent orchestration, agent frameworks like LangChain and LangGraph
• Proven work with RAG pipelines, prompt engineering, and LLM context window management
• Experience with knowledge graphs or similar structured knowledge systems
• Can speak credibly about what's possible and what's not with current LLM technology
• Understands cost, latency, and token efficiency trade-offs in system design
• Systems and architectural thinking
• Can decompose complex business problems into architectural solutions
• Understands when to build agentic systems vs. simpler rule-based or API-driven approaches
• Experience designing systems that scale (volume, complexity, cost)
• Can reason through trade-offs and make justified design decisions
• Business acumen and problem translation
• Can understand client/stakeholder problems at a deep level and propose solutions that actually address root causes
• Can articulate technical solutions in business terms (impact, cost, risk, timeline)
• Comfortable with client-facing conversations and requirements gathering
• Communication and presence
• Strong written communication: can author clear, precise technical specifications
• Strong verbal communication: can present to clients and executives without losing credibility
• Can think on your feet and handle real-time questions in a meeting
• Naturally commands respect in rooms with non-technical stakeholders
• Ownership and accountability
• Track record of seeing projects through from start to finish
• Takes responsibility for outcomes, not just activities
• Drives outcomes even when unclear or complex

Nice To Haves

• Experience in BPO, contact centre operations, or customer experience/customer success
• Familiarity with knowledge graph databases (Neo4j, etc.)
• Prior work writing BRDs, HLDs, or technical specifications
• Experience with contact centre analytics, KPI frameworks, or quality assurance
• Background in sales engineering or solutions consulting
• Understanding of cloud platforms (AWS, Azure, GCP) and containerization

Responsibilities

• Lead or co-lead discovery calls with clients to understand their true operational problems, not just their stated requests.
• Propose solutions architected around agentic AI and knowledge graph patterns.
• Own the creation of Business Requirements Documents (BRDs) and High-Level Design (HLD) documents that translate client needs into clear, actionable specifications for engineering.
• Contribute real architectural thinking, not just transcription.
• Make calls on solution shape: which problems need agentic systems vs. simpler approaches, how to layer knowledge graphs, when to build custom orchestration vs. use existing patterns.
• Own the trade-offs (cost, speed, accuracy, complexity).
• Work with engineering (QLabs), product, and PMO to move projects through the BRD → HLD → TDD → Implementation → As-built chain.
• Be the connective tissue between business and engineering.
• Sit in client meetings, present solutions, answer technical questions in real time, and build confidence that Quantanite can deliver.
• Represent Solutions credibly as a technical leader.
• Develop deep working knowledge of QiQ's architecture (agentic clusters, knowledge graph layers, KPI logic, process adherence frameworks) so you can design solutions that leverage it effectively and make informed decisions about extensions.
• Master Quantanite's specific clients, domain (contact centres, BPO operations), and go-to-market positioning.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed