Generalist, Human Resources – Operations (Food & Beverage)

Universal Orlando•Orlando, FL

About The Position

Provides HR counsel and support to Supervisors/Managers and hourly Team Members, with heavy emphasis on maintaining positive employee relations. Supports the execution of Talent & Culture (T&C) activities related to reporting, communication, analysis, placement, and training for assigned client group(s). Serves as a liaison with other T&C departments including Talent Acquisition, Talent Development, Organizational Development, Payroll, Benefits, Team Member Services, Compensation and Open Door to manage and resolve issues as well as assist with T&C process coordination. Represents self as ‘face of T&C’ to Team Members in operational areas.

Requirements

Bachelor’s degree in Human Resources, Industrial Relations, Business Management, or related field required
2+ years Human Resources experience in a large-scale fast paced HR environment preferred; or equivalent combination of education and experience.
Working knowledge of employee relations, staffing and payroll required.
Strong communication skills, both verbal and written
Solid organizational skills, ability to handle multiple priorities
Ability to flex & adapt in a fast-paced, constantly changing environment
Demonstrated ability to deliver high quality HR services
Ability to objectively coach Supervisors/Managers and Team Members through difficult and emotional issues
Ability to research and analyze various types of data and information
Independent, self-starter, requiring minimal day-to-day task supervision
Professional, confident demeanor
Base knowledge of company policies & practice
Thorough knowledge of MS Excel, Word and PowerPoint, experience with an HRIS (i.e., SAP) preferred
Consistent attendance is a job requirement.

Nice To Haves

experience with an HRIS (i.e., SAP) preferred

Responsibilities

Consults with managers and supervisors regarding Team Member discipline and performance issues. Investigates workplace situations, including claims of harassment, discrimination, and policy violations. Supports decision making related to terminations and other forms of discipline. Ensures that corrective Team Member coaching and counseling are handled in a fair and consistent manner
Provides support to Team Members by interacting and communicating with guests and Team Members in the parks, visiting break rooms and Lead offices to promote positive relations and seek out potential issues.
Supports the process involved in reviewing Performance Reviews, Team Member Counseling, and Performance plans. Ensures that any written communication directed to Team Members is legal, fair, consistent, in line with Universal Orlando’s values, and follows the progressive discipline policy. Provides input and drives dialogue regarding Team Member Reasonable Accommodation requests/decisions
Manages & monitors annual HR processes and special project initiatives and follows-up as needed. This includes but is not limited to: Wardrobe Home Care program, Open Door Plus Appeals, attending EIL, Town Hall events, TSAT meetings, HR Roundtable presentations, Peer Review preparation, Position Management reviews, work authorization expiration notifications, No Pay Report follow-up, Average Hours report, job descriptions, talent review, staffing assistance for job fairs, and XTRAS initiatives.
Attends a variety of special project, operational and HR staff meetings.
Provides advice and consultation for front-line hourly Team Members regarding benefits, payroll questions, policy interpretations, and EAP issues. Provides direction for internal transfer and career path direction including on-boarding plans, Intern programs, seasonal supervisor offers, and related follow-up paperwork
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
Perform other duties as assigned.