General Wellness Director

Kansas City•Leawood, KS

16h•Onsite

About The Position

Seeking a Wellness Director who reports directly to the franchise owner and manages the daily operations of the location. The essential duties and responsibilities are to lead the team in member acquisition, ensure exceptional guest service, and build team member culture. This role involves leading and guiding a team to inspire, educate, and promote a balanced lifestyle for every Member and guest who walks through the door. The company's brand purpose is to Elevate the Lives of the People we Touch. Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through providing therapeutic and healing services. We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience.

Requirements

Minimum 2 years of membership-based service and/or retail management experience
Experience managing hourly wage employees
Self-starter strong with leadership, organization, communication, and interpersonal skills
Working knowledge of labor and employment laws
Experience in training, coaching, and conflict resolution
Able to build and sustain a positive employee culture
Working knowledge of computers and standard software
Basic business math skills
Financial and P&L experience

Nice To Haves

Practical knowledge of working with Zenoti or other Spa POS software systems
Understanding spa environment and massage and skincare services

Responsibilities

Recruit, hire, train, develop and retain employees
Accountable for driving revenue and profitability through inventory management and consistency through services
Directly supervise and be accountable for all aspects of retreat operations
Create and manage team member schedules for optimal retreat performance
Adhere and align the team and retreat to our brand values and standards
Achieve retreat goals regarding membership sales and retention
Supporting and training the brand’s mission, core values, and standards
Participate in all corporate initiatives including monthly calls, training, and other cultural programs
Maintaining operational standards according to Massage Heights policies, procedures, and protocols
Set individual team member goals and retreat goals; create plans and convert plans into action to meet and exceed goals
Plan, prepare, and execute events to promote Massage Heights in your area
Conduct the necessary marketing activities to drive leads
Develop partnerships with local businesses in your area