General Virtual Assistant

Hyre•Cape Town, Remote

48d•Remote

About The Position

We are seeking a highly organized General Virtual Assistant to provide administrative and operational support to the client. In this role, you will help keep day-to-day operations running smoothly by managing schedules, updating CRM data, assisting with customer communications, and coordinating directly with the operations team. The ideal candidate brings prior experience supporting U.S.-based service businesses, particularly within logistics, dispatch, or high-volume customer service environments.

Requirements

2+ years of experience in customer service and administrative support, preferably as a Virtual Assistant.
Hands-on experience using CRMs (HubSpot, Jobber, etc.) and proficiency in Google Workspace (Sheets, Docs, Calendar).
Strong written and spoken English communication skills.
Highly organized, detail-oriented, and capable of multitasking and managing multiple priorities effectively in a fast-paced environment.
Must have a dedicated, noise-free home office setup equipped with a reliable, high-speed internet connection and a backup power source.

Nice To Haves

Direct, hands-on experience using SmartMoving CRM is highly preferred.

Responsibilities

Manage and update booking details, work orders, and job notes accurately in SmartMoving or similar CRM systems.
Track leads, quotes, and client communications.
Serve as a primary point of contact for customers via email, phone, and chat to handle scheduling, confirmations, customer service concerns, and follow-ups, always maintaining a professional and friendly tone.
Support daily dispatch operations by verifying job details, confirming mover assignments, and ensuring overall schedule accuracy.
Assist with core administrative tasks including invoice tracking, data entry, and report generation.
Coordinate seamlessly with the internal operations team to resolve client inquiries quickly and update progress logs.