General Store Supevisor

Sundance Mountain Resort•Sundance, UT

8d•Onsite

About The Position

Contribute to the organization, efficiency and leadership of the daily operations of the General Store to create positive shopping experiences for guests. Provide leadership for scheduled shifts ensuring cleanliness, ample stock, and the highest level of guest service. Be the example of compliance with regard to store policies and procedures. Conduct daily training on product, policies/procedures, and sales techniques with staff. Document all training in the training tracker. Direct the work of staff for the shift to support business levels and cleanliness standard. Stock the store and maintain attractive displays. Update artist book and general information book for front counter. Display exceptional knowledge of products in the general store. Ensure accurate cash handling by the staff. Ensure accurate procedures on all transactions, e.g., discounts, gift certificates and gift cards, shipping, customer returns. Maintain the cleanliness of the store; including vacuuming carpets, dusting, sweeping, and taking out trash and recyclables. Reorder store supplies and shipping supplies. Assist with the hiring and scheduling of employees. Assist with yearly reviews and providing employees with positive and constructive feedback. Accurately report timekeeping records, and report accurate commission reports to Accounting Department in conjunction with payroll. Lead with quarterly inventory. Assist inventory supervisor with receiving, tagging, and stocking of new merchandise. Assist inventory supervisor with coding invoices for General Store manager's approval. Assist the manager and inventory supervisor with fulfillment of online/e-commerce orders. Pack and Ship online sales transactions to meet Sundance standards. Coordinate pick up through UPS/USPS/ or FedEx as established. Assist with receiving inventory and managing store room in the absence of the Inventory Supervisor. Attend to customer's needs and complaints, helping customers with merchandise, and answering any customer questions regarding merchandise or the resort. Directly supervise up to 10 non-supervisory employees. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Complete all applicable paperwork for the above responsibilities and submit to HR in a timely manner.

Requirements

High school diploma or general education degree (GED); and one or more years related retail experience and/or training; or equivalent combination of education and experience.
Must be available weekends & holidays
Stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk ,hear or smell.
Occasionally required to sit.
Must occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision.

Nice To Haves

Supervisory experience preferred.

Responsibilities

Provide leadership for scheduled shifts ensuring cleanliness, ample stock, and the highest level of guest service.
Be the example of compliance with regard to store policies and procedures.
Conduct daily training on product, policies/procedures, and sales techniques with staff.
Document all training in the training tracker.
Direct the work of staff for the shift to support business levels and cleanliness standard.
Stock the store and maintain attractive displays.
Update artist book and general information book for front counter.
Display exceptional knowledge of products in the general store.
Ensure accurate cash handling by the staff.
Ensure accurate procedures on all transactions, e.g., discounts, gift certificates and gift cards, shipping, customer returns.
Maintain the cleanliness of the store; including vacuuming carpets, dusting, sweeping, and taking out trash and recyclables.
Reorder store supplies and shipping supplies.
Assist with the hiring and scheduling of employees.
Assist with yearly reviews and providing employees with positive and constructive feedback.
Accurately report timekeeping records, and report accurate commission reports to Accounting Department in conjunction with payroll.
Lead with quarterly inventory.
Assist inventory supervisor with receiving, tagging, and stocking of new merchandise.
Assist inventory supervisor with coding invoices for General Store manager's approval.
Assist the manager and inventory supervisor with fulfillment of online/e-commerce orders.
Pack and Ship online sales transactions to meet Sundance standards.
Coordinate pick up through UPS/USPS/ or FedEx as established.
Assist with receiving inventory and managing store room in the absence of the Inventory Supervisor.
Attend to customer's needs and complaints, helping customers with merchandise, and answering any customer questions regarding merchandise or the resort.
Directly supervise up to 10 non-supervisory employees.
Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Complete all applicable paperwork for the above responsibilities and submit to HR in a timely manner.