General Service Technician

Leeds West Groups•Broken Arrow, OK

19h•Onsite

About The Position

A General Service Technician at Midas, part of Leeds West Groups, is expected to embody professional integrity, strong teamwork, and a foundational understanding of the automotive industry. This role involves basic automotive diagnostic and repair knowledge and skills, utilizing the latest technology, tools, and equipment. The technician should be eager to learn and grow in a fast-paced environment, passionate about delivering quality work, providing exceptional customer service, and exceeding business goals while supporting daily operations. The position focuses on ensuring vehicle reliability and longevity through routine maintenance, comprehensive inspections, efficient and accurate repairs, and adherence to manufacturer specifications and industry standards.

Requirements

Minimum age requirement of eighteen years.
An active and unrestricted driver’s license is required.
Must be legally authorized to work within the United States while employed by Leeds West Groups.
Successful completion of a Motor Vehicle Records (MVR) check and ability to maintain a clean driving record.
Strong sense of integrity.
Excellent active listening skills.
Excellent verbal and written communication skills.
Excellent interpersonal, diplomacy, and customer service skills.
Knowledge of the automotive industry.
Strong technical knowledge of automotive systems, diagnostics, and repair procedures.
Excellent organizational skills and attention to detail.
Excellent analytical, decision-making, and problem-solving skills.
Proficient with computer and software systems.
Proficiency in diagnostic tools and equipment, including scan tools, multimeters, and computerized diagnostic software, and Digital Vehicle Inspections (DVI).
Strong and clear understanding and knowledge of the proper use of shop equipment, tools, and fluids.
Ability to adapt to rapidly changing automotive technologies, methods, and best practices.
Proficient in inventory and expense management.
Ability to thrive in a high-paced sales environment.
Ability to provide and receive constructive feedback.
Ability to manage priorities, multitask, and complete objectives with minimal supervision.
Ability to meet consistent attendance expectations.

Nice To Haves

A high school diploma or equivalent is preferred.
A minimum of one year of related experience is preferred.

Responsibilities

Perform routine maintenance services, such as oil changes, tire rotations, fluid flushes, filter replacements, and more, to ensure vehicle reliability and longevity.
Assist with and conduct comprehensive vehicle inspections to identify potential mechanical, electrical, maintenance, or other automotive needs and safety concerns.
Complete repairs and maintenance tasks efficiently and accurately.
Utilize diagnostic equipment, technical manuals, and computerized systems to diagnose and troubleshoot automotive problems efficiently and accurately.
Ensure all repair and maintenance work meets manufacturer specifications and industry standards for quality and safety.
Perform quality control checks and test-drive vehicles to verify repairs and diagnose any remaining issues.
Immediately raise any accidents or other service issues that require service work beyond what was originally scheduled or otherwise raise safety concerns to the Store Manager or Service Manager.
Complete test drives correctly and in accordance with company policy, procedures, safety best practices, and traffic laws.
Prepare and maintain thorough, consistent, and accurate inspection records in accordance with company procedures and best practices and clearly communicate service recommendations and needs to sales and management staff.
Communicate effectively and professionally with customers to explain repair recommendations, provide estimates, and address any questions or concerns.
Provide legendary customer service and ensure customer satisfaction by promptly providing accurate and quality automotive services and maintaining a professional and courteous demeanor.
Collaborate with senior Automotive Technicians, management staff, and other team members to coordinate workflow and ensure efficient service delivery.
Abide by and promote workplace safety requirements and best practices to minimize and reduce workplace safety concerns, injuries, and damages, and maximize team compliance with OSHA and company safety policies, procedures, and industry best practices.
Maintain a clean, organized, and safe work environment in accordance with company policies and OSHA regulations.
Stay current on industry trends, technology advancements, and regulatory changes affecting automotive repair and safety.
Support the Store Manager in fostering a strong, inclusive, and cohesive team environment and culture to effectively value and develop employees, exceed business goals, and provide legendary customer service.
Perform other duties as assigned.