KANSAS CITY, MO - General Service Technician

Purcell Tire & Rubber Company•N Kansas City, MO

3d•Onsite

About The Position

The General Service Technician is responsible for providing safe, quality automotive maintenance, diagnosis, and repair to customer vehicles. This role involves performing a variety of services including oil changes, tire services, and general vehicle inspections.

Requirements

Minimum Education: High School
Minimum Job-Specific Experience: 1-2 years
Driver’s License Required: Yes
Tire Industry Association ATS certification
ASE certifications
Vendor-provided training
Job-Specific KSA’s: Tire & Automotive Industry – Essential industry information including tire brands, designs, treads; proper safety and functional procedures, and relevant customer markets.
Mastery of all major automotive emissions, engine management, and electrical systems
Mechanical — Knowledge of automotive vehicles and tools, including their repair, and maintenance.
Customer Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Repairing — Repairing machines or systems using the needed tools.
Troubleshooting — Determining causes of operating errors and deciding what to do about it.
Tools & Technology KSA’s: Equipment Selection — Determining the kind of tools and equipment needed to do a job.
Phone Systems – Ability to operate phone systems for the effective communication of information to interested parties.
Cognitive KSA’s: Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Service Orientation — Actively looking for ways to help people.
Communication KSA’s: English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Writing & Speaking — Communicating effectively in writing and interpersonal speaking as appropriate for the needs of the audience.

Responsibilities

Pull customer vehicles in and out of the shop.
Complete oil/lube services, maintenance lamp resets, gathering specs, and acquiring appropriate repair info.
Complete proper/appropriate vehicle inspection and accurately measure, record, and report findings on the RO.
Perform tire replacement and repair services.
Work with and reset TPMS systems.
Replace wipers and light bulbs.
Use automotive lift equipment in a safe manner.
Clean, stock, and maintain work area.
Follow checklists to ensure all important parts are examined, including belts, hoses, steering systems, spark plugs, brake and fuel systems, wheel bearings, and other potentially troublesome areas.
Perform wheel alignment service.
Embrace Purcell’s culture of safety and perform all jobs in a safe manner.
Protect company assets.
Regular attendance in accordance with assigned schedule.
Ability to perform physical requirements as listed in job description.
Other essential and non-essential duties, as assigned by management.