General Service Technician / Lube Tech

AAA Mountain West Group•El Dorado Hills, CA

3d•Onsite

About The Position

Come Join Us! AAA Mountain West Group (MWG), serving Northern California, Nevada, Utah, Arizona, Alaska, Wyoming, and Montana, is a not-for-profit, membership-based organization that has served its Members for over a century. We pride ourselves at helping our Members outsmart life’s obstacles, from roadside assistance and insurance products to travel planning and new innovations. We believe our team should make their mark: over every mile and at every moment.

Requirements

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity.
Effective organization, interpersonal and negotiation skills.
Ability to work scheduled hours as necessitated by business need.
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email.
Member service focus.
Automotive/mechanical background.
Ability to drive vehicles equipped with manual transmission.
Knowledge of equipment/tool operation and diagnostic/repair procedures.
Maintains 20% productivity measured by hours worked/hours flagged.
Must possess a valid driver’s license with a safe driving record.
Six months experience in general repair, lube services and or tire shop.

Nice To Haves

Tuition reimbursement for ASE Certifications
A free AAA Membership and numerous employee discounts
Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club.

Responsibilities

Performs oil changes and lubrication service for member and nonmember vehicles.
Performs tire repairs and installation service for member and nonmember vehicles.
Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
Assist upper level technicians as needed and for experience.
Test drives vehicles when practical for any/all performance or drivability concerns before performing work (Exception: when unsafe or vehicle not drivable).
Retest drives after repairs completed to verify that repair solved defined problems.
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards.
Maintain company provided equipment and machinery.
Follows Company and industry safety rules and regulations.
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment.
Attends all required training, seeks additional training to maintain and increase effectiveness.
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location.
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or safer condition as was prior to work commencing.
Performs other related duties as assigned.