General Sales & Service Tech

Pep Boys•Old Bridge Township, NJ

5h•Onsite

About The Position

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.

Requirements

High school diploma or equivalent required.
Valid Driver's License.
One year of related experience in the automotive service environment.
Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions.
Ability to apply mathematical formulas to calculate commissions and discounts.
Strong verbal communication skills.
Strong customer service skills.
Ability to work Days, Nights, Weekends, Holidays.

Nice To Haves

One year of sales experience preferred.

Responsibilities

First point of contact for customers on the phone and in the store.
Engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
Organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
Assisting in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
Following all policies and procedures related to cash, credit, check, refund and return policies.
Working with the management team to react to customer service issues, customer complaints, and/or business opportunities.
Conducting and performing routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter, and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
Maintaining a constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
Partnering with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
Effectively communicating with all associates, management, and customers; interpreting and retaining information and applying knowledge appropriately.
Key holder and responsible for basic and detailed opening and closing responsibilities.
Maintaining an organized and neat shop.
Adhering to all company policies, procedures, safety, and environmental rules.
Other duties as assigned.