General Sales Manager - Mobile, AL

Ross Downing Chrysler Dodge Jeep Ram of Mobile•Mobile, AL

2d•Onsite

About The Position

We are seeking an experienced and driven General Sales Manager (GSM) for Ross Downing Auto Group at our Ross Downing CDJR of Mobile dealership. The GSM will be responsible for leading and managing all aspects of the sales department to achieve sales and profitability goals, desk and structure deals, enhance customer satisfaction, and build a high-performing sales team. This individual will develop and execute sales strategies, monitor department performance, maintain accountability to dealership processes, and foster a customer-focused, results-driven culture throughout the dealership.

Requirements

Minimum of 5 years of experience in automotive sales management, with a proven track record of success.
Strong leadership and team-building skills.
Excellent communication, negotiation, and interpersonal skills.
In-depth understanding of sales processes, inventory management, and financial management.
Proficient in dealership management software and other relevant technologies.
Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.
Strong problem-solving skills and the ability to make informed decisions.
Ability to upkeep confidentiality as needed.

Responsibilities

Lead all daily operations of the New and Used Vehicle Sales Departments
Desk and structure deals to maximize profitability while maintaining lender and dealership compliance
Work directly with sales managers and sales consultants to close deals and overcome customer objections
Drive monthly sales volume, gross profit, market share, and customer satisfaction goals
Monitor appointments, lead handling, closing percentages, and sales activities daily
Conduct daily sales meetings and performance reviews
Ensure consistent execution of dealership sales processes and CRM usage
Maintain strong accountability throughout the sales team
Recruit, hire, train, mentor, and develop sales managers and sales consultants
Build and maintain a positive, competitive, and process-oriented culture
Coach employees on product knowledge, negotiation, closing techniques, and customer experience
Set clear expectations and performance standards for the sales team
Motivate staff to achieve individual and team goals
Ensure every customer receives an exceptional buying experience
Handle customer escalations and resolve issues professionally
Monitor CSI performance and implement improvement plans when necessary
Promote transparency, professionalism, and integrity throughout the sales process
Partner with inventory and used car managers to maintain proper inventory levels
Monitor used vehicle pricing and market competitiveness
Manage inventory aging and turn strategy
Ensure proper merchandising standards including lot presentation, online listings, and vehicle photos
Monitor department profitability, front-end gross, and expense control
Collaborate with the Finance & Insurance Department to maximize opportunities
Analyze reports, trends, and dealership financials to improve performance
Ensure compliance with dealership policies, lender guidelines, and legal regulations