General Sales Manager

Service Corporation International•Suffolk, VA

16h•Onsite

About The Position

Develops a well-trained sales staff that meets or exceed all sales quotas, increases market share and customer base within established budgetary levels while maintaining the highest ethical standards and observing Company policies and procedures.

Requirements

High school diploma or equivalent
Minimum five (5) years industry experience in the applicable discipline with progressively increased responsibilities
Minimum (2) years of experience managing people or projects
Budgeting and expense control experience strongly preferred
Ability to work evenings and weekends
Financial and business acumen
Proficient in MS Office suite
Excellent customer service skills
Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers

Nice To Haves

Technical schooling diploma or Mortuary Science preferred

Responsibilities

Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals
Approve expenditures and invoices including overtime
Manage the daily activities ensuring on-time services
Assure the location’s operating practices comply with applicable federal and state regulations and Company policies
Establish location goals and priorities
Effectively present and communicate Company and Market strategies, values, and goals to staff
Manage frontline supervisor’s responsibilities, expectations, and accountabilities
Collaborate with local Management for resource sharing, ideas, and business or operational enhancements
Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
Ensure the maintenance of buildings, facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture
Develop a strong, trusting, and reliable team
Understand team members’ career aspirations and provide assignments to develop skills and or close gaps
Monitor training and licensing requirements, ensuring staff is re-trained/licensed prior to expiration
Responsible for screening candidates, hiring and promoting staff, performance reviews, developmental plans and terminations
Collaborate with Human Resources and Market Leadership for recruiting and retention
Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company
Develop and or implement plans to improve customer satisfaction index and on-line community reviews