GENERAL SALES MANAGER

Bruce Titus Automotive Group•Tacoma, WA

53d•$100,000 - $250,000•Onsite

About The Position

Bruce Titus Automotive Group is seeking a driven and experienced General Sales Manager to lead our sales operations and help drive performance to new heights. This is a rare opportunity for a results-oriented professional who thrives in a fast-paced environment, inspires their team, and knows how to turn great processes into consistent success. We’re looking for a leader who can coach, motivate, and develop a high-performing sales team while ensuring an exceptional customer experience. The ideal candidate will bring strong leadership skills, a data-driven mindset, and a passion for operational excellence. Summary: As General Sales Manager, you’ll oversee all aspects of the sales department, including new and pre-owned vehicle sales, inventory management, pricing strategy, and customer retention. You’ll work closely with department managers to execute strategies that drive profitability and ensure the store’s continued growth. If you’re ready to lead a high-performing sales team, elevate results, and make a lasting impact with a respected auto group, we’d love to meet you!

Requirements

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to write speeches and articles for publication that conform to prescribed style and format.
Ability to effectively present information to top management, public groups, and/or boards of directors.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
NADA Salesperson Certification
State Sales License
Valid Driver's License

Responsibilities

Hires, trains, supervises, and monitors the performance of the new and used vehicle department managers, finance managers and sales staff.
Meets with sales managers (new and used) to establish annual and monthly objectives for unit sales, gross profits, expenses, and operating profit.
Ensures that sales managers and staff (new and used) understand dealership policies, procedures, and sales systems.
Ensures all contacts with customers are tracked and input into the CRM in a timely manner.
Helps in overseeing the F&I managers and ensures CITs are being collected in a timely manner.
Ensures that RDRs are correctly reported to the manufacturer and that all incentives are collected.
Works with dealer and CFO to determine appropriate days’ supply for new and used vehicles and orders/acquires vehicle inventory accordingly.
Establishes standards for displaying, merchandising, and maintaining new and used vehicles.
Works with team to fully utilize software tools related to inventory management such as vAuto.
Establishes procedures for quick disposal of over-aged vehicles.
Reviews repair orders for used vehicles as needed to ensure prompt reconditioning.
Meets with the management to review monthly forecasts, commission sheets, productivity reports, and the profit performance of each department as a whole and each salesperson individually.
Studies the local market conditions, demographics, and past sales history. Makes recommendations to the management regarding short- and long-range advertising plans, sales promotions, staffing needs, lease promotions, and compensation plans.
Conducts major sales promotions and advertising as needed (i.e. online advertising, large new display ads, radio, etc.).
Approves all sales incentives in writing before submitting to the office.
Addresses customer complaints to ensure high level of customer satisfaction.
Creates systems that ensure ongoing sales training, including weekly sales meetings.
Facilitates new-vehicle pre-delivery with the service manager.
Maintains a professional appearance.
Attends managers meetings as requested.