Bilingual General Office Assistant

Interim HealthCare - Miami, FL•Miami, FL

3d•Onsite

About The Position

Discover a role that makes every day rewarding. By joining us as a General Office Assistant, you’ll be part of a team that improves lives through the home-based care they provide. We are looking for a service-oriented professional to assist our office full time with projects and daily operations, Monday - Friday from 9 am - 5:30 pm.

Requirements

Associates Degree or better.
Some office experience required.
Ability to work independently, use critical thinking and practice effective time management.
Knowledge of business terminology, spelling, punctuation, and grammar.
Bilingual in English and Spanish.
Skill to prepare and maintain accurate records, files, and reports.
Skill to interpret and apply rules, regulations, policies, and procedures.
Skill to coordinate with other staff, departments, officials, agencies, organizations, and the public.
Skill to communicate ideas and instructions clearly and concisely.
Skill in the use of computers and related equipment.

Responsibilities

Assists the Operations Coordinator, Care Coordinator, Human Resources, Director of HealthCare Services and Administrator as requested.
Provides cross-coverage and support for the Scheduling, Intake, and other back office functions.
Answers inquiries regarding policies, procedures, rules, and regulations; and distributes information.
Performs data entry, retrieval, and data searches; and compiles and tabulates data.
Arranges referrals and schedules home visits for field staff under management guidance, ensuring efficient geographic scheduling, timely patient care, and staff satisfaction.
Responds to patient, client, and caregiver needs by providing accurate information within the scope of the position or by referring inquiries to the Director or other appropriate resource.
Completes assigned EMR workflows, reports, and back-office processes and supports related medical record functions.
Prepares reports, summaries, records and related forms and documents; and maintains files and records.
Answers and directs incoming phone calls and email inquiries in a professional, customer-focused manner.
Completes other assignments as requested and assigned.
May have access to personal health information (“PHI”) necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization.