General Office Admin

Rentokil•Phoenix, GA

1d•Onsite

About The Position

Support the market field operations by performing general administrative day-to-day and ad hoc tasks. They also work with various cross-functional teams as necessary, to resolve customer issues. Support functions may include but are not limited to customer follow-up requests, data entry, collections, national account support, and problem solving.

Requirements

High School Diploma or GED required
2 years of administrative experience
Ability to communicate effectively at all levels within an organization
Analytical skills and attention to detail
Strong analytical and problem-solving abilities with a strong understanding of key metrics and trends.
Strong organizational skills and ability to multitask
Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required.
Able to demonstrate strong levels of drive, work ethic, and personal accountability with the ability to work under pressure while maintaining sound judgment and a rigorous focus on the details.
Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders.
Must pass pre-employment background screen

Responsibilities

Provides excellent service to Field Pest Operations by completing ad hoc requests submitted via email or phone call from field colleagues within the service level agreements. Tasks include but are not limited to customer account updates, adjusting district portfolio, sales entry, PO request, and creating residential transfer packets.
Executes critical day-to-day tasks including work order completion, reviewing incomplete Work Orders from the previous day, reconciliation and invoice generation.
Manages and provides support for the Regional and National Account Customer Portal.
Supports operations scheduling needs with a focus on scheduling crew work, organizing and scheduling subcontractors, fumigation, and other specialty line of business needs.
Processes customer payments, updates credit card information
Supports regional leadership with complaints and disputes through gathering customer account information and history.
Works cross-functionally with Retention Specialists to process cancellations and adjustment of services.
Works on miscellaneous projects as assigned

Benefits

Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
401(k) retirement plan with company-matching contributions
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility