General Merchandise Team Leader- Amarillo, TX

Target • Amarillo, TX

17h • Onsite

About The Position

The General Merchandise Team Leader leads General Merchandise operations to deliver a consistent, guest-first experience and ensure products are available and easy to shop. The role blends replenishment, pricing and signing, merchandise setting, sales-floor and backroom maintenance, and inbound, outbound, and fulfillment responsibilities. With guidance from a direct leader, the Team Leader plans and assigns daily and weekly workload, supports department and store sales goals, improves processes, and leads hourly team members through coaching, training, accountability, and development. The position may occasionally assume store-level Leader on Duty responsibilities during assigned shifts.

The role is full-time, although it does not guarantee 40 hours per week; hours may fluctuate according to business needs. Work schedules vary and may include nights, weekends, holidays, closing shifts, and peak shopping times. The position is physically active and requires mobility throughout a shift, accessing all areas of the building, climbing ladders, and safely scanning, handling, and moving merchandise, including frequently lifting or moving up to 44 pounds without assistance. Team members may work in varying temperatures, humidity, and other elements while performing some duties.

Requirements

• High school diploma or equivalent.
• At least 18 years of age.
• Ability to lead others and hold them accountable.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently.
• Ability to remain focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations as needed.
• Ability to climb up and down ladders.
• Ability to scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance.
• Flexible work schedule, including nights, weekends, and holidays; reliable and prompt attendance.
• Ability to remain mobile for the duration of a scheduled shift, which may vary in length.
• Ability to work in and be exposed to varying temperatures, humidity, and other elements while performing certain duties.

Nice To Haves

• Previous retail experience preferred, but not required.

Responsibilities

• Deliver guest experience commitments and promote an Easy, Inspiring, and Friendly experience.
• Ensure team members understand, are trained in, and consistently deliver guest experience commitments and operational standards.
• Observe team member performance, provide feedback, recognize strong guest service, and hold team members accountable.
• Review guest, financial, and team outcome metrics; identify opportunities, take action, align the team on execution, celebrate results, and improve the guest experience.
• Lead daily and weekly workload execution with guidance from a direct leader, supporting department and store sales goals and guest engagement.
• Oversee General Merchandise activities such as receiving products, merchandising, signing, setting and updating sales-floor displays, sampling, restocking, organizing backrooms, and price changes.
• Educate team members on operational procedures and how product organization, accuracy, stock levels, and sales-floor maintenance affect inventory, profitability, and availability.
• Review reporting to identify process gaps and help develop resolution plans for leader review and approval.
• Assign daily tasks based on planned workload and guest traffic, aligned with business priorities.
• Help establish clear goals and expectations and hold team members accountable, with guidance from a direct leader.
• When applicable, lead pick, pack, and ship fulfillment work accurately and review fulfillment reporting to identify gaps and help develop plans.
• Keep products in stock, available, accurately priced, and signed while prioritizing the guest experience.
• Collaborate with store teams and leaders, including the closing team, to set priorities and ensure the store is guest-ready.
• Stay informed about relevant trends and products and share Target communications with team members.
• Evaluate candidates for open positions as directed and help develop a guest-centric team.
• Model onboarding and learning best practices; address skill gaps through development, coaching, and team interactions.
• Identify potential future leaders and develop a talent pool within the department.
• Support guest services, including backup cashiering and digital fulfillment, while maintaining compliance with applicable laws and policies.
• Demonstrate inclusivity by valuing diverse perspectives, acting respectfully, and creating equitable experiences.
• Follow Target policies, safety procedures, and role-specific guidelines; report and correct hazards and hold the team accountable for doing the same.
• Model and promote safe behavior, identify and correct hazards, assist with incident response, and report and investigate injuries accurately and promptly.
• Model physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed.
• If applicable as a key carrier, follow safe and secure training and processes.
• Occasionally assume store-level Leader on Duty responsibilities based on store needs.
• Address store emergency and compliance needs.
• Perform other duties based on business needs.

Benefits

• Eligible team members and their dependents may receive comprehensive health benefits and programs, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Other financial, education, and well-being benefits may be available; eligibility varies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED