General Merchandise Team Leader

Target•Southington, CT

10d•$25 - $43•Onsite

About The Position

The General Merchandise Team Leader role is focused on leading a team of hourly team members to ensure a consistent and positive guest experience. This role involves overseeing daily operations, managing workload, driving process improvements, and developing team members. The position requires expertise in operations, process, and efficiency to enable a seamless experience for guests. Team members in General Merchandise prioritize guest experience while ensuring product availability and ease of shopping through replenishment, pricing, signing, and maintaining the sales floor and backroom. They also execute inbound, outbound, and fulfillment responsibilities. This role offers meaningful experiences for leaders to build and develop skills for a career in retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, and pricing/promotions strategies. The Team Leader will plan daily/weekly workload, support business priorities, deliver sales goals, drive process improvements, and enhance workload efficiency. They will also be involved in interviewing, developing, coaching, evaluating, and retaining talent.

Requirements

High school diploma or equivalent
Age 18 or older
Lead and hold others accountable
Communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
Work independently and as part of a team
Manage workload and prioritize tasks independently
Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
Welcoming and helpful attitude toward all guests and other team members
Effective communication skills
Access all areas of the building to respond to guest or team member issues
Interpret instructions, reports and information
Accurately handle cash register operations as needed
Climb up and down ladders
Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others
Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt attendance necessary
Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
Ability to remain mobile for the duration of a scheduled shift (shift length may vary).

Nice To Haves

Previous retail experience preferred, but not required

Responsibilities

Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
Ensures every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations.
Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments.
Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience.
With your direct leaders guidance, lead the execution of daily/weekly workload to deliver on department and store sales goals and guest engagement, including receiving products, merchandising, signing, setting and updating merchandise salesfloor displays, sampling, restocking shelves, organizing backrooms, and price change for GM areas.
With guidance from your direct leader, educate your team on how operational procedures, such as setting up and organizing merchandise, managing product accuracy and stock levels, and maintaining sales floor areas, affect inventory management, store profitability, and product availability.
Help assess reporting to identify gaps in GM processes and assist to develop a plan to resolve for your direct leader to review and approve.
Be an expert of operations, accuracy, process and efficiency.
Assign daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities set by your direct leader.
With your direct leader’s guidance, help establish clear goals and expectations and hold team members accountable to expectations.
With your direct leader’s guidance, help with efficient delivery to our guests by leading pick, pack and ship fulfillment work accurately (if applicable) and assess reporting in fulfillment to identify gaps and assist to develop a plan.
Help enable a consistent experience for our guests by ensuring product is in stock, available, accurately priced and signed on the sales floor while prioritizing guest experience. Collaborate with all teams and leaders (including closing team) to identify key priorities and ensure the store is guest ready in alignment with your leader’s direction.
Stay informed about relevant trends and products to educate team members by relaying Target communications from available tools and resources during team connection moments.
Evaluate candidates for open positions and develop a guest-centric team, as directed by your direct leader. Model a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.
Identify team members for future leader positions and utilize growth development to build a talent pool within your department.
Support guest services such as back-up cashier, digital fulfillment processes while maintaining a compliance culture, including compliance with federal, state, and local adult beverage laws.
Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
Demonstrate a culture of ethical conduct, following all Target policies and safety procedures, adhere to role-specific guidelines (e.g., food safety, pricing), and help maintain a safe, compliant workplace by reporting and correcting hazard s; lead and hold the team accountable to work in the same way.
Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
Model the execution of physical security processes in order to enhance the instore security culture.
Support merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices.
If applicable, as a key carrier, follow all safe and secure training and processes.
Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs.
Address all store emergency and compliance needs.
All other duties based on business needs.