General Merchandise Clerk

Hy-Vee, Inc.•Muscatine, IA

About The Position

The General Merchandise Clerk provides prompt, efficient, and friendly customer service while rotating, facing, and replenishing merchandise. The role reviews department conditions and store displays for cleanliness and product quality and quantity, and helps ensure customers have a pleasant shopping experience. The clerk works with coworkers to support customer satisfaction and a positive work environment. Duties include maintaining clean work areas and displays, checking in and stocking products, assisting with inventory, and operating department registers where applicable. The position follows company and store policies, sanitation procedures, and personal hygiene and dress guidelines.

Requirements

No education requirement.
Possess excellent customer service skills.
Ability to solve practical problems and interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and mail materials; copy data between records; interview to obtain basic information; and guide people or provide basic direction.
Ability to perform medium physical work, exerting up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Ability to perform the listed physical activities: climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Visual ability from less than 20 inches to more than 20 feet, with or without correction, including depth perception, color vision, and field of vision.
Employment is contingent upon successful completion of a pre-employment drug screen.

Nice To Haves

Over six months to a year of related work experience preferred.

Responsibilities

Provide prompt, efficient, and friendly customer service, showing care, concern, and patience in customer interactions.
Greet customers throughout the store and make an effort to learn and use their names.
Assist customers by locating products, reaching out-of-reach items, handling heavy items, relaying customer requests or suggestions, and otherwise improving their shopping experience.
Answer telephone calls promptly and provide helpful service.
Work with coworkers to support customer satisfaction and a pleasant work environment.
Follow sanitation procedures and keep the work area clean and neat.
Rotate, face, and replenish merchandise while maintaining quality standards.
Anticipate daily department product needs and review department cleanliness, product quality, and quantity.
Check in and put away products and, when needed, review invoices.
Operate department registers and receive payments and make change where applicable.
Assist with inventory as requested.
Maintain displays in the department and throughout the store.
Remove trash in a timely manner.
Follow department and company guidelines for personal hygiene and dress, along with company policies and store guidelines.
Report to work as scheduled and on time.
Build displays as needed.
Order products and supplies as necessary.
Price products for customers as necessary.
Assist in other areas of the store as needed and perform other job-related duties and special projects as required.