General Merchandise Clerk

Hy-Vee•Galesburg, IL

10h

About The Position

The General Merchandise Clerk provides prompt, efficient, and friendly customer service while rotating, facing, and replenishing merchandise. The role reviews department status and store displays for cleanliness, product quality, and quantity, and helps maintain merchandise displays throughout the store. The clerk may check in products, put products away, review invoices, operate department registers, receive payments, make change, and assist with inventory. The role reports to the District Store Director, Store Manager, Assistant Managers of Health Wellness Home, Store Operations, and Perishables, and the GM Department Manager. There are no positions reporting to this role. The position requires consistent attention to customer needs, teamwork, sanitation, merchandise quality, and company and store guidelines. The clerk may also build displays, order products and supplies, price products, and assist in other areas of the store. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

Excellent customer service skills.
Ability to solve practical problems and interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; and guide people and provide basic direction.
Ability to perform medium physical work: exert up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Visual ability including near and distance vision, depth perception, color vision, and field of vision, with or without correction.

Nice To Haves

Over six months to one year of related work experience preferred.

Responsibilities

Provide prompt, efficient, friendly customer service with care, concern, and patience.
Greet customers, learn and use their names when possible, and assist them in finding or reaching products and handling heavy items.
Pass along customer suggestions or requests and answer customer telephone calls promptly and helpfully.
Work with coworkers to support customer satisfaction and a pleasant work environment.
Follow proper sanitation procedures and keep the work area clean and neat.
Rotate, face, and replenish merchandise and maintain product quality standards.
Anticipate daily department product needs and review cleanliness, product quality, and quantity.
Check in products, put products away, and potentially review invoices.
Operate department registers, receive payments, and make change where applicable.
Assist with inventory as requested.
Maintain department and store displays and remove trash promptly.
Follow department and company personal hygiene, dress, and store guidelines.
Report to work as scheduled and on time.
Build displays as needed, order products and supplies as necessary, and price products for customers as necessary.
Assist in other areas of the store and perform other job-related duties and special projects as required.