General Manager

K-1 Speed Inc•Addison, IL

5d•$65,000 - $80,000•Onsite

About The Position

The General Manager is responsible for ensuring that the center is run according to the required K1 standards. The Manager holds their Salaried and Hourly Staff accountable, coaching and developing them to be ready for the next level. This role oversees the day-to-day operations within the policies and guidelines set forth by K1 Speed, identifying opportunities to increase performance levels and ensuring proper staffing to maximize employee and guest experience. The General Manager also maintains the K1 image, manages costs, oversees event execution, and ensures a safe and exceptional guest experience.

Requirements

Must be 21 years of age.
High school diploma.
Must have 3 years of Food and Beverage experience.
Must have 5 years of previous management experience with a successful track record, preferably in restaurant, entertainment or hospitality.
Job Knowledge: Able to learn new skills and maintain up-to-date job-related information. Applies technical and procedural know-how to get the job done; understands job duties and responsibilities.
Initiative: Takes initiative versus waiting for direction. Results and goal oriented. Desires to excel on the job. Demonstrates self-confidence and positive attitude.
Professionalism: Consistently treats individuals with dignity and respect, recognizing the importance of cultural differences. Has and maintains a positive sense of humor and uses humor appropriately. Embraces, communicates, and demonstrates company values and ethics. Maintains reasonable expectations of self and others when balancing time and performance demands with personal and professional needs.
Planning and Organizing: Develops realistic plans, setting reasonable completing times. Effectively uses time and resources. Prioritizes duties in a manner consistent with organizational objectives and emergencies.
Team Work/Cooperation: Successfully works with others to achieve desired results. Helps prevent/resolve conflicts. Develops positive working relationships with all people. Promotes mutual respect. Being pleasant with others on the job and displaying a good-natured cooperative attitude to bring teams of people together. Is flexible/open minded.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Overcomes obstacles. Helps team solve problems.
Productivity: Takes on additional responsibilities as needed. Manages priorities. Develops and follows work procedures.
Active Learning: Understanding the implications of new information for both current and future problem-solving and decision making. The ability to accept criticism and stay calm under pressure.
Communication: Communicating in a professional and empathetic way so employees understand what is expected of them. Effectively conveys and receives ideas, information and directions. Demonstrates good verbal and written communication. Paying attention to what people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Customer Orientation: Listens, identifies, and responds, quickly and effectively to internal and external customers’ needs and sets work activities accordingly. Goes beyond what is expected and follows up to ensure customer satisfaction.
Work Quality: Demonstrates accuracy, thoroughness, and attention to detail.
Decision Making: Take calculated risks, make timely/responsive decisions. Modifies decisions based on new information, and takes ownership of the outcomes of each decision made.
Adaptability/Flexibility: Demonstrates judgment and willingness to make exceptions. Initiates or accepts changes in the process, while maintaining focus on the task/issue. Transitions effectively between multiple tasks on priorities. Meeting the needs of each customer without compromising the brand/business.

Nice To Haves

Associates in Business or related field preferred.
Current ServSafe Manager Certificate is a plus.

Responsibilities

Recruiting, interviewing, hiring, training, disciplining, and terminating staff.
Managing cash handling duties, including preparation of tills, change fund maintenance, and deposit preparation.
Ensuring cashier personnel adhere to correct cash handling procedures and meet minimum selling standards.
Monitoring inventory and completing accurate monthly counts.
Ensuring track personnel run races safely, efficiently, and professionally.
Ensuring mechanic personnel maintain karts in peak working condition.
Ensuring all staff adhere to company policies and provide outstanding customer service.
Corresponding with and providing regular reports to corporate office personnel.
Maintaining the highest standard of facility appearance, including the Paddock lounge cleanliness and proper uniform/appearance standards.
Overseeing weekly inventories of each location per company standards.
Ensuring food cost, part costs, and labor costs are at or below K1 acceptable standards.
Ensuring consistent adherence to guidelines for private party events and catering, including food service, greet procedures, POS and payout procedures, set up and décor, party rental and supply storage, and rebooking.
Ensuring team members follow all cash handling procedures, including safe maintenance, deposits, and banking functions.
Working with the team to promote a positive social media response.
Ensuring each employee understands the importance of treating guests the K1-Way for repeat business and an exceptional guest experience.
Responding to customer service needs to provide the highest standards of service within 24 hours.
Maintaining great relationships with all vendors and notifying management of any vendor issues.
Ensuring the team provides a safe working and guest environment to reduce the risk of injury and accidents.
Representing the K1 image at all company and community events.
Ensuring the team engages in preventative maintenance, daily cleaning, and repairs.
Practicing the K1 Speed open door policy at all times.
Ensuring the team develops employees for promotional opportunities.