General Manager

Howard•Town of Callicoon, NY

19d•$80,000 - $110,000•Onsite

About The Position

The General Manager will set the tone for the entire property, leading daily operations across all departments with high standards, genuine care, and a consistent presence. This role involves building a supportive team culture, partnering with sales and F&B teams for events, keeping ownership informed, maintaining the physical quality of the property, and collaborating on sustainable and scalable operational systems. The GM will also be responsible for handling guest situations effectively and ensuring the best outcomes for guests and the team.

Requirements

8+ years of hospitality leadership as a GM or equivalent at a hotel, resort, or lifestyle property.
A genuine love for building team culture.
Operational discipline and a natural ability to create structure that serves both the team and the guest.
A communication style that is clear, direct, and human.
Genuine enthusiasm for working closely with an engaged ownership group and a collaborative leadership dynamic.
A grounded, accountable approach to leadership.
Calm under pressure, decisive when it counts, and always focused on what is best for the guest and the team.

Nice To Haves

Experience with weddings, events, or high-touch hospitality programming is a real plus.

Responsibilities

Lead daily operations across all departments with high standards, genuine care, and a consistent presence.
Build a team that feels genuinely supported and proud of where they work.
Partner with the sales and F&B team to plan and execute weddings and events.
Keep ownership informed and aligned, sharing wins, surfacing challenges early, and following through on commitments.
Own the physical quality of the property from top to bottom.
Collaborate with ownership to build systems and processes that make great operations sustainable and scalable.
Show up personally for the moments that matter most, turning difficult guest situations into lasting reasons to return.