General Manager
About The Position
Sweetwaters Coffee & Tea is a growing, dynamic, woman-owned coffeehouse brand with over 35 locations nationwide. Founded over 33 years ago, the company is committed to providing unique, globally inspired beverages made with real ingredients, and fostering a community feel in each cafe. The mission is to 'Make Our Guest’s Day™' through a culture of fun, innovation, and camaraderie. This position oversees operations and management of a corporate Sweetwaters Coffee & Tea, focusing on fostering a fun team environment while achieving sales goals. The role requires handling steady guest volume and managing a dynamic staff.
Requirements
- Bachelor’s degree or equivalent.
- Hospitality and/or retail management experience.
- Strong work ethic with the ability to multitask and work under pressure.
- Excellent communication skills, both verbal and written.
- Strong organizational skills.
- Impeccable service standards and attention to detail.
- Ability to set expectations, measure effectiveness, enforce quality standards, and meet deadlines.
- Ability to work both independently and as part of a team.
- Ability to lead and coach others with a passion for training and leading by example.
- Strong understanding of P&L statements.
- Actively promotes a positive and productive work environment.
- Ability to work in a multi-ethnic/multi-cultural environment.
- Ability to work a flexible schedule including some evenings and weekends.
- Ability to use Microsoft Word and Excel.
- Servsafe certified.
- A sense of humor with an easy going yet driven personality. Loves to laugh and create a positive team environment.
Responsibilities
- Actively build sales, profitability, and guest counts.
- Execute excellent product execution, guest service, and team management.
- Maintain and implement quality standards in all products, operations, and guest service.
- Manage and develop a team of at least 15 team members (ages 17 and older) by hiring, training, and coaching.
- Foster teamwork, initiate team building opportunities, and provide a positive, goal-oriented work environment.
- Actively participate in local store marketing (LSM) and national marketing for the café.
- Manage P/L's, payroll, scheduling, inventory, and ordering.
- Maintain the aesthetics and brand standards of the café and ensure the team delivers a premium experience to guests.
- Adhere to all health department, OSHA, and ADA regulations.
Benefits
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
- Bonus based on performance
- Dental insurance
- Employee discounts
- Competitive salary
- Direct deposit
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What This Job Offers
Job Type
Full-time
Career Level
Manager
