General Manager

The Front Climbing Club • Salt Lake City, UT

3d • $80,000 - $90,000 • Onsite

About The Position

The Front Climbing Club is seeking a General Manager to oversee the strategic direction, standards, and long-term success of their Salt Lake City and South Main locations. This role focuses on the bigger picture, including capital investments, renovations, program launches, and future roadmap development, while Gym Managers handle daily operations. The position is full-time, exempt, with a salary range of $80,000–$90,000 DOE. The General Manager will be responsible for overall gym performance, partnering with department heads, leading facility planning and renovations, participating in strategic planning with the CEO and Leadership Team, coordinating with external partners, providing direction to Gym Managers, acting as an escalation point for member concerns, and collaborating on workforce planning for management roles.

Requirements

• Five or more years of professional experience, including at least four years in people management
• Ideally in a gym, fitness, or hospitality setting
• A track record of leading capital projects, renovations, or program launches, along with budget and capex planning experience
• Strong organizational and time-management skills
• Exceptional member service and conflict-resolution instincts, with the discretion to navigate sensitive, high-visibility situations
• Willingness to obtain First Aid/CPR, CWI Instructor, Utah Alcohol, and Utah Food Handlers certifications upon hire
• Proficiency in Microsoft 365 (Excel, Outlook)
• A collaborative, cross-functional approach to solving problems and improving the member experience

Nice To Haves

• 10+ years in a supervisory or management role preferred
• Familiarity with Rock Gym Pro and AI tools is a plus
• A Bachelor's degree is preferred but not required

Responsibilities

• Hold overall responsibility for gym performance, standards, and long-term success - stepping in to cover the floor or front desk when needed
• Partner with Gym Managers and department heads across Facilities, Cafes, and Risk Management to uphold consistency and standards gym-wide
• Own long-term scheduling, facility planning, and operational decision-making
• Lead renovations, amenity rollouts, and program launches from concept to completion
• Participate in biannual and yearly planning with the CEO and Leadership Team on budgets, timelines, and capital projects
• Serve as the primary point of coordination with partners like Vertical Solutions and Testpiece
• Provide direction, feedback, and performance evaluations for Gym Managers and Assistant Gym Managers
• Act as the escalation point for management-level member concerns and complex issues
• Collaborate with HR and senior leadership on workforce planning, hiring, and retention for management roles
• Contribute to strategic planning that supports the gym's continued growth

Benefits

• Comprehensive health coverage: Medical, Dental, Vision, Life, STD, LTD, and Accident insurance
• 401(k) retirement plan
• Paid time off
• Free gym membership
• Discounts on food and merchandise

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree