Retail General Manager, Maje, Spring Street

SMCP NORTH AMERICA (US, CANADA)•New York, NY

3d•$95,000 - $105,000•Onsite

About The Position

SMCP is seeking a General Manager for its Maje North America Flagship store located at 114 Spring Street, SOHO, NYC. SMCP, which includes the brands Sandro and Maje, is committed to accessible luxury, high-fashion designs, and sustainability. The company operates in over 47 countries and is experiencing growth, guided by a strong senior leadership team. SMCP fosters a culture of engagement, inclusivity, and corporate social responsibility, with ambitious sustainability goals for 2030. The collections blend Parisian chic with a modern twist, emphasizing both style and sustainability. SMCP aims to 'Style Happiness at Work—Lead with Passion and Purpose!' The General Manager will bring leadership, vision, and an entrepreneurial spirit to the boutique, driving a dynamic and client-centric environment with a people-first approach. This role involves developing a business strategy focused on People, Product, and Planet, guiding the team through empathy, empowerment, and coaching, and leading by example to foster confidence, growth, and excellence.

Requirements

2-3+ years of prior supervisory experience, preferably in luxury retail management.
Prior experience managing in a commission environment is a plus
Prior merchandising experience
A natural leader with strong coaching, communication, and people development skills.
Passionate about client relationships and creating a high-touch, personalized shopping experience.
Results-driven and strategic in decision-making, with a focus on achieving KPIs.
A strong recruiter who attracts top talent to build a high-performing team.
Achieve talent acquisition targets including open to hire percentage and hiring speed
Achieves staff turnover goals
Highly organized, adaptable, and solutions-oriented in managing store operations.
A brand ambassador who embodies SMCP’s core values and vision for modern luxury.
Flexible availability, including evenings, weekends, and holidays, is required.
Fully versed in front and back of house.

Responsibilities

Lead with vision by fostering a high-performing, positive team culture that drives engagement, collaboration, and retention.
Recruit, mentor, retain, and develop top talent, creating an environment where team members feel empowered, supported, and motivated to grow within the organization.
Act as the ultimate brand ambassador, inspiring your team to deliver exceptional customer service and create unforgettable styling experiences that reflect the brand’s identity.
Lead clienteling initiatives by demonstrating how to build meaningful, lasting relationships that elevate the in-store experience and drive customer loyalty.
Drive key performance indicators (KPIs), including achievement of commercial target, conversion rates, units per transaction (UPT), average basket size, appointment sales, and inventory shortage.
Motivate and guide the team to consistently meet sales goals, while identifying opportunities to improve performance and exceed expectations.
Ensure seamless operations across both front and back-of-house, managing processes with precision and attention to detail to optimize store efficiency.
Oversee and participate in daily operational tasks, ensuring compliance with company standards and fostering a smooth, organized workflow.
Leverage resources provided by corporate partners, serving as a key liaison between headquarters and your boutique to align strategies and maximize business success.
Implement corporate initiatives effectively, adapting them to meet the specific needs of your team and store while driving overall performance.