General Manager

P. Gagnon and Son, Inc•South Berwick, ME

4d•Onsite

About The Position

As a General Manager, you’re not just running a service center you’re shaping the safety, growth, and livelihoods of the people who work there and the customers who depend on it. Your decisions directly impact financial performance, local reputation, and how safely work gets done every single day. This role exists because strong leadership at the local level is what turns strategy into real‑world results. This is a hands‑on leadership role with full ownership of a single Service Center. You’ll work closely with frontline supervisors, account managers, and regional partners to balance safety, service, and profitability , especially during seasonal peaks and emergency events. By your first 90 days, success means the operation is running predictably, employees understand expectations, safety processes are being followed without reminders, and financial performance is clearly tracked and actively managed.

Requirements

Ability to hold full P&L accountability and make data-driven financial decisions.
6+ years of progressive leadership experience in operations or field-based environments.
Demonstrated experience leading people managers, not just individual contributors.
Willingness and ability to champion and enforce safety standards every day.
Required CDL B with appropriate endorsements based on Service Center needs.

Nice To Haves

Experience in industrial, energy, logistics, or seasonal operations.
Familiarity with budgeting, forecasting, and operational reporting tools.
Experience working cross-functionally with sales, safety, and regional leadership.
Proficiency with Microsoft Word, Excel, and PowerPoint.

Responsibilities

Take full accountability for the Service Center’s P&L, including revenue growth, margins, and cost control.
Build and execute business plans, budgets, and forecasts using financial and operational data.
Identify concrete opportunities to improve profitability, efficiency, and service reliability.
Set clear expectations, coach supervisors, and hold leaders accountable for results.
Hire, onboard, and develop employees with an emphasis on safety, engagement, and retention.
Create a workplace where inclusion, trust, and collaboration are practiced and not just stated.
Lead a safety‑first culture where compliance, training, and incident reporting are non‑negotiable.
Ensure CETP training, audits, and corrective actions are completed thoroughly and on time.
Personally lead incident follow‑ups to prevent recurrence.
Oversee daily operations including service, delivery, logistics, and customer support.
Partner with supervisors to improve processes, productivity, and cost discipline.
Ensure readiness for peak seasons, weather events, and emergency response needs.
Drive customer retention and growth through service standards and disciplined sales execution.
Support Account Managers in meeting production and growth targets.
Represent the company professionally in the local community.