General Manager - Hallandale Beach, FL
About The Position
As General Manager, you lead a high-performing Pet Care Center that puts pets first, inspires partners, delights customers, and delivers strong business results. You are accountable for people, performance, and processes, and serve as a model of effective leadership. The role involves building engaged teams, driving profitable growth, and maintaining high standards of animal care, safety, and customer experience. The position is primarily based in a Pet Care Center retail environment, with regular presence on the sales floor and frequent engagement with partners, customers, and pets. Most work is indoors, though occasional duties may take place outside the center, such as bank deposits, merchandise transport, and community events. The role requires flexible availability to support operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement.
Requirements
- At least 3 years of management experience; retail leadership is preferred.
- Strong people leadership, coaching, and talent development skills.
- Solid business, financial, and operational acumen.
- Excellent communication, problem-solving, and organizational abilities.
- Genuine passion for pets and customer service.
- Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
- Flexible availability for Pet Care Center operating hours, including evenings, weekends, and holidays.
- Ability to work in proximity to animals and exposure to animal dander, odors, noises, and cleaning chemicals.
Nice To Haves
- Retail leadership experience.
- High school diploma or GED.
Responsibilities
- Champion the health, safety, and humane care of animals, ensuring Petco standards and policies are consistently met.
- Create a welcoming, supportive environment for pets and pet parents, and lead with integrity and transparency.
- Attract, hire, train, coach, and develop diverse talent across Pet Care Center roles.
- Build an inclusive, collaborative, energized team and foster engagement, growth, and shared ownership.
- Develop leadership bench strength and succession plans; manage performance, coaching, and accountability.
- Drive sales growth, profitability, and operational excellence; analyze results and take action to improve performance.
- Manage labor, payroll, and expenses to maximize productivity and business results.
- Execute merchandising, inventory, and operational processes according to brand and safety standards.
- Review and act on reporting, audits, and Pet Care Center visits, leveraging Petco tools, programs, and insights.
- Ensure safe opening and closing procedures and adherence to security protocols.
- Maintain store appearance, cleanliness, and safety standards; protect pets, partners, and merchandise through loss prevention and inventory controls.
- Complete administrative, payroll, and inventory tasks accurately and on time.
- Represent Petco in the community through local events, adoption initiatives, and partnerships.
- Regularly engage with customers on the sales floor, provide assistance, and perform cashiering and point-of-sale transactions.
Benefits
- Growth opportunities through development programs and career pathways.
- Purpose-driven work that makes a real difference.
- A culture that values authenticity, inclusion, and teamwork.
- The opportunity to lead, own, and shape the business.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
