General Manager - DC

Call Your Mother Deli • Washington, DC

22h • $70,000 - $75,000 • Hybrid

About The Position

Call Your Mother is a unique deli experience that blends Southern hospitality with New York-style bagels and sandwiches. Founded by a husband-and-wife team, the company emphasizes delicious, nostalgic food and memorable experiences without pretension. Starting from a farmer's market stand, Call Your Mother has expanded across multiple states and plans further growth. The company is seeking a General Manager to act as the CEO of their shop, overseeing all aspects of its operation, including kitchen and front-of-house service, team development, and profitability. The role requires a leader who is guest-, food-, and team-focused, with strong problem-solving, communication, and motivational skills.

Requirements

• 1–2 years of restaurant management experience and understand what it takes to run a smooth, successful shop.
• Strong understanding of P&L management, COGS, labor, scheduling, process improvement, training, team development, and food quality standards.
• Current ServSafe Manager Food Safety Certification and knowledge of restaurant safety and sanitation standards.
• Highly organized and can confidently balance food costs, labor goals, team needs, and daily operations without losing sight of the details.
• Believe memorable hospitality starts with genuinely caring about every guest’s experience.
• Lead by example with a hands-on, roll-up-your-sleeves mentality and are always ready to jump in alongside your team.
• Take initiative, anticipate challenges, and can move comfortably between solving what’s in front of you and thinking about the bigger picture.
• Bring positive, can-do energy and thrive in a fast-paced environment where no two days are exactly the same.
• Developed strong, diverse teams through clear communication, thoughtful coaching, trust, and accountability.
• Stay calm under pressure and approach challenges with a solutions-first mindset.
• Treat others with kindness and respect and believe the best teams succeed by supporting one another.
• Sweat the details because you know the little things make a big difference for your team and your guests.
• Can work a flexible schedule, including weekends and holidays.
• Bilingual and proficient in both English and Spanish.
• Digging our BIG V.I.B.E.S. (Vibrancy, Integrity, Belonging, Energy, and Seize the Moment).

Responsibilities

• Own the day-to-day operations of your shop—from opening preparation and service execution through closing—ensuring every shift meets CYM’s highest standards.
• Proactively solve problems, remove obstacles, and identify opportunities to make the shop more efficient, organized, and successful.
• Lead supervisors and team members in delivering exceptional hospitality and bringing CYM’s BIG V.I.B.E.S. to life for every guest.
• Partner closely with supervisors to build a positive, high-performing work environment rooted in teamwork, communication, and accountability.
• Establish and uphold operational standards by ensuring checklists, recipe specifications, and other CYM systems are followed consistently.
• Protect the condition and appearance of the shop by overseeing equipment maintenance, trash pickups, linens, deep cleaning, and storage organization.
• Champion food and workplace safety, ensuring ServSafe requirements and CYM safety standards are followed every day.
• Own food and beverage management—including inventory, ordering, and budgeting—while driving progress toward food, beverage, and labor goals.
• Build and develop a strong team through thoughtful recruiting, hiring, onboarding, training, coaching, and performance evaluations.
• Create schedules that position every shift for success, ensuring the shop has the right people in the right places at the right times.
• Step in when callouts, emergencies, or unexpected challenges arise, making thoughtful decisions in the best interest of the shop, team, and guests.
• Work in the shop five days a week, including weekends, to stay close to the team and guest experience.
• Move comfortably between CYM locations throughout the DMV, with reliable transportation to support the business wherever needed.

Benefits

• Competitive salary $70,000, plus quarterly bonus opportunity.
• Health Insurance. Health, dental, and vision insurance.
• Unlimited paid time off
• 100% Paid, 12 week parental leave
• 401(k) with 4% company match.
• Free English and Spanish classes, plus Duolingo reimbursement.
• Early Wage Access. Instantly get up to 50% of your eligible earned wages before payday!
• Confidential therapy and professional resources for mental health, legal guidance, financial wellness, and more.
• BAGELS ON THE HOUSE! Plus 50% off when you're off the clock.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed