General Manager

Hampton Inn & Suites Scottsdale Shea Blvd AZ•Scottsdale, AZ

28d•Onsite

About The Position

Our General Managers hold one of the most important roles at the hotel. They are the hotel’s leader. They motivate managers. Inspire employees. Engage with guests. All while running an efficient and profitable business that delivers a superior guest experience. Join the Hampton Inn & Suites where we provide the best in services to our guests and where we support and develop our team. We provide the best in hospitality - to our employees and our guests.

Requirements

Dynamic leadership skills
Ability to manage daily operations across all hotel departments
Sales and marketing acumen
Profitability goal achievement
Talent recruitment, training, and retention
Employee mentorship and motivation
Guest service excellence
Budget management and financial reporting
Strong working relationships with departments
Commitment to hotel cleanliness and safety
Collaboration skills

Nice To Haves

Experience with ZMC Hotels

Responsibilities

Handle the daily operations and oversee all areas of the hotel including front office, housekeeping, breakfast, maintenance, night audit, guest satisfaction, and sales.
Successfully market the hotel's quality product and services with the goal of exceeding guests’ expectations.
Provide sales leadership and implement plans to achieve profitability goals.
Recruit, hire, train and retain top talent that will give the WOW experience to all guests.
Supervise hotel employees, mentor and motivate them.
Assist guests out as quickly and awesomely as possible.
Work with departments to achieve budgets and build strong working relationships.
Motivate and ensure the cleanliness and safety of the hotel.
Create the hotel’s annual budget and track performance throughout the year.
Produce and effectively explain the monthly financial reports.
Deliver strong financial performance while maintaining guests relations.
Collaborate and learn with other ZMC Hotels General Managers.