General Manager

City Barbeque, LLC•Solon, OH

20h•$70,000 - $75,000•Onsite

About The Position

He/she leads a band of loyal teammates in areas such as Sales, Profits, Operations & Quality Standards and People practices, within the spirit and culture of City Barbeque.

Requirements

Ability to develop positive working relationships with all restaurant personnel
Ability to speak clearly and listen attentively to guests and employees
Knowledge of and the ability to use a PC and Microsoft Office Suite
Ability to adapt and succeed in a fast-paced environment
Ability to provide exceptional customer service
Ability to lead and develop people

Nice To Haves

B.A./B.S. in related field or an equivalent in education and experience preferred
GM experience in the restaurant industry preferred

Responsibilities

Produces positive guest count and sales growth
Develops and executes the local store marketing plan to build relationships with civic, business, school, and professional organizations to drive sales and guest counts
Maximizes profits by controlling expenses within established budget guidelines and thru using productivity & efficiency tools for food and labor costs.
Ensure his/her restaurant meets or exceed City Barbeque operations, sanitation and food quality standards.
Ensures all equipment and facilities are in compliance with Brand Standards and all government regulations and takes corrective action when required
Utilizes Voice of Guest feedback to improve service execution by communicating and coaching team effectively
Ensures all Voice of Guest callbacks and Corporate Feedback comments are resolved appropriately and closed out in system in a timely manner.
Ensures manager team is progressing in development of skills defined in City Map
Conducts 1-on-1 meetings with management team on a regular basis.
Provides coaching and feedback on an on-going basis.
Reinforces Core Values consistently.
Develops employees through corporate training programs, individual development plans and assignments; provides coaching and constructive feedback to employees as needed
Uses consistent practices in managing performance problems, accurately and consistently documenting performance issues, confronting teammates regarding performance and reports to HR when necessary, in a timely order
Leads management team to understand pulse of team using Employee Survey process and reacts appropriately to improve position as a premiere employer in the marketplace.