General Manager

Compass Group • Village of Alfred, NY

2d • Onsite

About The Position

The General Manager is responsible for the overall leadership and performance of multiple dining service operations within a higher education setting. This role oversees day to day operations, financial performance, client satisfaction, and team development across more than one facility within a defined geography. The General Manager ensures operational excellence while achieving financial goals and delivering a high level of service to students, faculty, and campus partners.

Requirements

• Minimum five years of foodservice management experience, including retail operations
• Strong knowledge of food production, sanitation, food cost control, and current dining trends
• P&L accountability and contract managed service experience
• Experience in cash retail operations and retail marketing
• Demonstrated leadership, coaching, and team development skills
• Strong written and verbal communication skills
• Financial, budgeting, and analytical proficiency
• Proficient in Microsoft Office and general computer systems

Nice To Haves

• Bachelor’s degree in Food Service Management, Hospitality, or related field preferred, or Associate’s degree with five to seven years of related experience
• Multi unit management experience preferred
• Certified Dietary Manager certification preferred

Responsibilities

• Lead and oversee multi unit dining operations within a higher education environment
• Drive financial performance including budgeting, forecasting, P&L management, and reporting
• Ensure operations meet established service standards, timelines, and client expectations
• Maintain compliance with company policies, government regulations, and food safety standards
• Conduct regular audits to ensure proper food storage, preparation, sanitation, and record keeping
• Hire, train, develop, and lead management teams
• Facilitate management meetings and promote clear communication across teams
• Build strong relationships with clients, campus stakeholders, suppliers, and associates
• Identify operational challenges, evaluate solutions, and implement improvements
• Support retail marketing, catering initiatives, and campus engagement efforts

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree