General Manager, Coffee Shop
Planit•Baltimore, MD
•Onsite
About The Position
Planit's coffee shop, Order & Chaos, has an exciting opportunity for a General Manager! The GM ensures shop profitability by delivering outstanding service and quality products, while ensuring efficiency of all functions. Responsible for managing and directing the team, training, compliance, procedures, all aspects of improving and maintaining the shop, working to meet customer needs and financial numbers. Must have a passion for retail, coffee and working hands-on with employees, products and customers.
Requirements
- 5+ years managing independently as General Manager in a cafe environment
- Strong retail service knowledge, including seasonal patterns and trends
- Proficient with computer software (POS system, spreadsheets, documents)
- ServeSafe Certified/holds current Food Handlers certificate
- Supervisory experience including but not limited to: interviewing, selection, managing performance, employee development and managing financials
- Strong independent initiative, advanced planning and organizational skills
Nice To Haves
- Experience with Square for retail service
- Strong knowledge of the coffee industry, including seasonal patterns and trends
Responsibilities
- Staffs the shop and manages schedules
- Develops menu and product offerings
- Educates employees and customers on products
- Selects and oversees vendors
- Manages inventory cycle
- Manages maintenance and cleaning of equipment and facility
- Markets Order & Chaos, including partnering with a sister-company marketing team for social media, events and networking
- Establishes efficient operations that are compliant to relevant regulations
- Manages performance of all employees
- Ensures shop profitability
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
