General Manager

Intermountain Home Services LLC • Washington, UT

2d

About The Position

Intermountain Home Services is seeking a results-driven General Manager to oversee all aspects of one of its branch locations. This leadership role is responsible for performance across all functional areas including service, sales, install, warehouse, customer service, and support operations. The General Manager drives operational consistency, team development, and market growth while ensuring alignment with enterprise standards and local execution needs. Success in this role requires a balance of strategic thinking and daily operational intensity. You will be accountable for hitting growth targets, developing frontline leadership, enforcing safety and operational discipline, and embedding a culture of high performance.

Requirements

• 7+ years of leadership experience in a multi-function service or operations environment
• Strong understanding of P&L ownership, workforce planning, and operational KPIs
• Proven ability to lead high-performing field teams, supervisors, and administrative staff
• Excellent leadership presence and ability to build culture across departments
• Must pass background check and drug screening

Nice To Haves

• Experience in home services, trades, or field-based operations preferred
• Familiarity with ServiceTitan or other dispatch/CRM platforms a plus
• Strong communication, coaching, and decision-making skills

Responsibilities

• Own revenue, gross margin, and EBITDA delivery for the branch
• Ensure adherence to the IHS Branch Playbook, including booking, dispatching, service execution, and install coordination
• Hire, onboard, coach, and retain technicians, installers, and frontline leaders
• Build bench strength and hold the team to consistent performance expectations
• Oversee all aspects of service quality, including NPS, callbacks, Google reviews, and customer escalations
• Be the example for the branch’s performance culture and team values
• Maintain high technician utilization, manage capacity models, and control overtime
• Lead a structured cadence of daily huddles, weekly performance reviews, and monthly/quarterly business updates
• Champion safety, compliance, and risk reduction in all areas of the business

Benefits

• One Team. Relentless Standards. Results That Matter.
• Platform for people to grow, lead, and thrive.
• Scaling smart, led by strong values.
• Mission to serve both our communities and our employees with excellence.
• Empower our brands and our people to win together—designing systems, developing talent, and holding ourselves to elite standards in everything we do.
• Part of something bigger: a movement to define the future of home services with urgency, discipline, and full ownership.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed