General Manager

SERVE Hospitality Group • Dearborn, MI

163d • $55,000 - $58,000 • Onsite

About The Position

Tropical Smoothie Cafe is seeking an experienced and high‑energy General Manager to lead daily operations, develop talent, and drive strong financial results. You will be the key leader responsible for cultivating an exceptional guest experience and upholding our high operational standards.

Requirements

• 2+ years of restaurant management or supervisory experience.
• Strong leadership, communication, and problem‑solving skills.
• Ability to work a flexible schedule, including weekends and holidays.
• Valid driver’s license and authorization to work in the U.S.

Nice To Haves

• ServSafe Manager Certification.
• Experience managing fast‑casual or multi‑unit restaurant teams.

Responsibilities

• Lead, coach, and inspire a team of 15 – 25 employees.
• Conduct ongoing training, development, and performance evaluations.
• Ensure strong communication and a positive team culture.
• Oversee daily cafe operations to ensure consistent, high‑quality execution.
• Maintain exceptional guest service standards and resolve concerns promptly.
• Ensure adherence to brand standards and safety/health compliance.
• Manage budgets, control labor and food costs, and drive profitability.
• Analyze performance metrics and implement improvement strategies.
• Achieve or exceed internal audit and health inspection standards.
• Oversee ordering, inventory levels, and vendor relationships.
• Ensure proper food handling, storage, and product rotation.

Benefits

• Competitive salary of $55,000 - $58,000 annually
• Performance‑driven bonus of up to 1% of store sales (average $10,000)
• Flexible scheduling
• Five‑day workweek
• Consistent closing times (9 pm)
• Clean, healthy environment- no fryers, no grease, just fresh ingredients.
• Career growth opportunities with clear internal promotion pathways.
• Back‑office support with recruiting, payroll, and administrative assistance.
• Medical, dental, and vision insurance
• 401(k) with 4% company match (eligibility based on tenure, age, and hours requirements).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed