General Manager

Mission Linen•Newark, CA

3d•$120,000•Onsite

About The Position

Mission Linen Supply is hiring a Branch General Manager (BGM) to take overall responsibility for the successful operation of a service center branch — leading field mentorship and leadership for a team of Route Sales & Service Representatives (RSSRs) and Area Managers, developing one-way and rental field sales goals, ensuring an unsurpassed level of customer satisfaction, and driving the depot and district to hit operational goals. This is a senior, hands-on leadership role for experienced route sales management professionals. Familiarity with textile rental products and services is a plus, but relevant experience in a similar route-based rental or service industry is also welcomed — uniform or textile rental, pest control, water/coffee service, security monitoring, or any other recurring-route service business. If you've led route sales and service teams before, we'll train you on Mission's specific products. Why Mission Linen Supply If you're looking for a stable industry with real, ongoing leadership opportunities at the top of a branch — this role is built for that. Mission Linen Supply is a family-owned, privately held company and a leading provider of linen, uniform, and facility service products across five western states. Founded in 1930 and headquartered in Santa Barbara, CA, Mission has grown from a one-man operation into an industry leader, while remaining stable, essential, and steadily growing. Industrial laundry and linen services are a recession-resistant, essential industry — hospitals, hotels, and restaurants need clean linens and uniforms regardless of the economy. That means real, ongoing opportunities for career advancement, not a static org chart.

Requirements

5+ years of management and leadership experience recommended, including experience leading other managers or supervisors
Strong route sales and customer service skills and focus
Knowledge and familiarity with route sales and service
Familiarity with textile rental products and services, or relevant experience in a similar route-based rental or service industry
Strong business acumen — ability to understand and analyze financial data to make sound business decisions
Bachelor's degree, or equivalent years of related experience
Computer literate in Microsoft Office and related business systems (financial, route accounting)
Strong interpersonal and communication skills
Valid driver's license (fleet oversight is part of this role)

Nice To Haves

Familiarity with textile rental products and services is a plus
Relevant experience in a similar route-based rental or service industry is also welcomed — uniform or textile rental, pest control, water/coffee service, security monitoring, or any other recurring-route service business.

Responsibilities

Overall responsibility for staffing, training, and performance management of branch service staff
Directly supervises the branch's service team, including Area Managers, route sales and service drivers, and support staff
Manages key performance indicators, including labor, inventory, and other operational costs
Recommends and implements programs aimed at increasing efficiencies, lowering costs, and growing market share
Works closely with the sales department to achieve branch revenue goals
Ensures branch staff deliver superior customer relations, account growth, and account retention, and drives profitability for the location
Serves as the primary local company contact for customers, community, vendors, and relevant government entities
Leads by example with hands-on, in-the-field support for the team
Prepares and submits required company and regional reports, and attends Quarterly Performance Reviews
Ensures compliance with internal audit and safety programs
Ensures regular and effective fleet maintenance