General Manager - Upper West Side

Schweiger Dermatology Group • New York, NY

3d • $63,000 - $80,000 • Onsite

About The Position

Schweiger is a leading dermatology practice with over 580 healthcare providers and 170+ offices across multiple states. We offer medical, cosmetic, and surgical dermatology and allergy services, serving over 2.5 million patients annually. Our mission is to create the Ultimate Patient Experience and a great working environment. Schweiger has been recognized on the Inc. 5000 list for seven consecutive years and is Great Place to Work certified. We offer a positive work environment with opportunities for growth and support. Full-time employees are eligible for medical, HSA/FSA, dental, vision, 401K, and company-sponsored short-term disability (excluding California). Part-time employees are eligible for dental, vision, and 401K. All employees receive discounts on Schweiger products and services. The General Manager oversees respective centers, teams, and processes, focusing on enhancing and optimizing operational performance by building capable teams.

Requirements

• 2 or more years of leadership experience preferred.
• Healthcare administration or management background preferred.
• Strong computer literacy.
• Leadership qualities with good communication skills.
• Conflict resolution skills.
• Dermatology experience preferred.
• Working knowledge of HIPAA & OSHA compliance.
• Advanced level knowledge of all company systems such as Nextech, Patient Acquisition, Klara, iPad, General and Cosmetic Dermatology and inter-center communication tools.
• Experienced and processes-oriented high growth leader with track record for finding innovative ways to grow revenue and increase margins.
• Ability to prepare for what is ahead with a focus on data, details, and analysis.
• Ability to execute efficiently and thoughtfully with minimal wasted/prolonged timing.
• Ability to earn trust with staff, providers and patients and maintain confidence.
• Ability to deliver messages with kindness, empathy, firmness, directness, and honesty.
• Ability to inspire, motivate, coach, and develop others.
• Ability to listen well and continuously learn and seek advice and feedback from others.
• Ability to create a culture of positivity.
• Ability to communicate passionately, effectively, and persuasively across a diverse set of stakeholders.
• Ability to create processes and structures to facilitate effective communication both internally and externally.
• Ability to manage conflict, build consensus, and facilitate problem-solving.
• Relentlessly pursues ongoing improvement and results.
• Flexible, with a strong work ethic and an entrepreneurial spirit to accommodate a high level of responsibility and multiple priorities.
• Ability to create a culture of mutual accountability.
• Ability to plan, organize, schedule, and budget in an efficient, productive manner.
• Focuses on key priorities.

Nice To Haves

• Dermatology experience
• Healthcare administration or management background
• 2 or more years of leadership experience

Responsibilities

• Develop a high-performing team that delivers excellent operational outcomes and processes.
• Foster a culture of positivity with a Net Promoter Score (NPS) for providers and staff above 82%.
• Serve as a stable operations leader, achieving Key Performance Indicators (KPIs) and measurable goals.
• Optimize operational processes to meet goals, including staffing percentages and budget adherence.
• Manage effectively and collaboratively with other company departments to achieve successful results.
• Drive key change and transformation initiatives aligned with organizational strategic goals.
• Audit Standard Operating Procedures (SOPs) and ensure compliance at all center levels.
• Coach and develop staff to ensure they are high performers.
• Hold the team accountable for C.A.R.E Core Habits.
• Build and develop a capable and competent office team in a cost-effective manner.
• Foster a knowledge base across all disciplines through cross-training employees.
• Provide a strong culture of continued education and training for all staff members.
• Manage, develop, and coach staff.
• Ensure consistent auditing and follow-through for center SOP compliance.
• Achieve monthly center goals and KPIs.
• Track financial goals and patient satisfaction goals.
• Ensure staffing, medical supplies, and office supplies are within guidance figures.
• Promote a culture of positivity and contribute to long-term company sustainability.
• Obtain high levels of patient satisfaction, aiming for an NPS above 82%.
• Resolve all patient messages within 24 hours and provide daily updates until resolved.
• Maintain 4/5 Star external reviews.
• Ensure smooth office operations and site-level autonomy.
• Conduct frequent check-ins with providers for consistent communication.
• Minimize provider and staff complaints.
• Ensure offices can run autonomously with most problems resolved independently.
• Create a positive and respectful center environment.
• Complete all audit logs (labs, RX, open notes, messages, Klara inbox, tasking) by the end of each day.
• Cross-train staff for versatile staffing.
• Conduct monthly staff meetings.
• Manage inventory and cash according to SOP guidelines.
• Conduct scheduled on-site visits to spend time in each office and allow staff and providers to prepare.
• Serve as the first line of contact for all front desk and MA issues.
• Ensure all appointments for 2 days ahead are checked for accuracy and corrected if necessary.
• Collaborate with the Patient Service Center (PSC) on office and provider updates.
• Take responsibility for coaching and learning sessions when office teams make mistakes.
• Ensure CLIA certification and lab directorship are up-to-date and maintained for MOHs cases.
• Ensure MOHs staff are properly credentialed and trained.
• Oversee post-care arrangements for MOHs cases.
• Maintain knowledge of CLIA needs and work with the lab to ensure up-to-date information.
• Perform other duties as assigned by supervisor.

Benefits

• Medical (Virtual Care included)
• HSA/FSA
• Dental
• Vision
• 401K
• Company Sponsored Short Term Disability (Only applicable for non-California employee)
• Pre-tax savings available for public transit commuters
• Employee discounts on Schweiger skin care products & cosmetic services

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed