General Manager

BJ's Restaurants•Manchester, CT

33d•Onsite

About The Position

BJ’s Restaurants is looking for talented, passion-driven managers to join our Management Teams. We are committed to our CRAFT: Connection, Respect, Advancement, Fun, and Trust. We offer a performance-based benefits, promote from within culture, a lucrative compensation package, and career advancement opportunities. As a growing company with over 200 restaurants and several new openings yearly, we provide comprehensive benefits including Medical, Dental, Vision & Life Insurance, and 401K, along with paid vacation time. Our culture celebrates diversity, equity, and inclusion through our WeCAN & IDEA groups, and we are actively involved in community involvement and philanthropy. We also offer quarterly bonus potential, daily pay access to earned wages, a fun environment, and relocation opportunities throughout the country.

Requirements

A minimum of 5 years full service, high volume, casual dining restaurant management experience.
High personal integrity, professionalism and maturity.
Ability to work in a fast paced environment.
Solid relationship management and performance management skills.
Ability to motivate and direct team members and work effectively in a management team.
Strong understanding of BJ’s goals and objectives.
Good communication skills.
Exceptional interpersonal skills, with a focus on listening and questioning skills.
Strong writing and documentation skills.
Ability to absorb and retain information quickly.
Keen attention to detail.
Proven problem-solving abilities.
Ability to effectively prioritize and execute tasks with an appropriate sense of urgency in a high-performance, fast paced environment.
Exceptional guest service orientation.
Experience working in a team-oriented, collaborative environment.
Ability to stand and walk around a restaurant to supervise operations for the duration of an 8-10 hour shift.
Ability to lift 50 pounds.
Ability to bend, stoop, and raise arms above head on occasion.
Ability to speak, read, and write English.

Responsibilities

Managing all functions of the restaurant during opening, mid or closing shifts.
Hiring, managing, supervising and training restaurant team members.
Ensuring a gold standard guest experience.
Ensuring the safety of our guests, team members and property.
Overseeing the quality of our food and beverage offerings.
Preparing and modifying team member work schedules and food and beverage orders to ensure appropriate inventory.
Assisting in achieving operational goals for the restaurant as set forth by the Restaurant Support Center.
Conducting daily briefings on matters of importance to the team.
Managing all necessary repair and maintenance issues.
Managing the Restaurant Risk Review audit process and implementing necessary changes to ensure 100% compliance with audit standards.
Managing local restaurant marketing, sales building, and community involvement.
Updating the daily communication board with key restaurant and promotion announcements.
Facilitating and participating in the Continued Education Program, including creating training programs.
Exercising discretion and independent judgment in facilitating zone management (Hospitality, Guest Relations, Quality Fast).
Performing Open/Mid-Day/Closing duties.
Facilitating 10 Minute drills with team members focusing on cleaning and sanitation.
Ensuring 100% compliance with all Company policies and laws, including health and safety standards.
Ensuring compliance with BJ’s Code of Ethics, Integrity and Conduct, BJ’s Seven C’s, and BJ’s Principles of Professional Service.
Monitoring food and beverage quality and execution.
Conducting RAFTT (Recipe-Appearance-Flavor-Temperature-Texture) twice daily on a specific food and drink item.
Conducting Quarterly Food Reviews with DO or RKOM.
Preparing and receiving orders of food and beverages, utilizing judgment to increase and decrease orders depending on peaks in business, large parties and promotions.
Conducting weekly inventories to ensure that proper levels are stocked and to assess ordering patterns and changes.
Monitoring and validating daily prep production.
Monitoring and facilitating team member recognition.
Making recommendations concerning development, promotion, and disciplinary action affecting team members.
Making hiring and termination decisions.
Cooperating with Team Member Relations Department and management team in investigating Team Member Hotline and Home Office inquiries relating to the restaurant.
Training, coaching, and developing team members to ensure they are providing Gold Standard service to BJ’s guests.
Managing guest relations and guest recovery.