General Manager

Aramark•New Brighton, MN

3d•$88,000 - $115,000•Onsite

About The Position

The General Manager is a hands-on, on-site leadership role responsible for the overall operation and performance of the Mounds View branch. This leader will have broad responsibility across the location, including Route, Service, Warehouse, Customer Service, inventory, employee leadership, safety, financial performance, and other operational responsibilities as assigned. The Mounds View operation is primarily focused on Vending and Micro Market services, and the General Manager will be expected to develop a strong understanding of both lines of business and the operational requirements necessary to deliver consistent service to customers. In addition, this leader will be expected to learn the Office Coffee Services (OCS) business in order to broaden their operational capability and support the needs of the larger market over time. This leader will be on-site five days per week and serve as the primary operational owner for this standalone branch. Because the location operates with a high degree of local ownership, the General Manager must be comfortable leading across multiple functions, making sound day-to-day business decisions, and staying close enough to the operation to understand what is happening with employees, customers, routes, service, inventory, and branch execution. The General Manager will lead and develop a team of both hourly and salaried employees and will be responsible for creating clear expectations, strengthening accountability, developing leaders, and building consistent operating routines across the branch. While the primary responsibility of this position is the Mounds View operation, the General Manager may also be asked to support other branch locations based on business needs. This may include sharing best practices, assisting with operational challenges, providing temporary leadership support, or helping drive consistency across the broader market. This role requires a leader who can balance strategic ownership with hands-on execution, quickly learn different areas of the business, solve problems independently, and build a strong culture of safety, service, accountability, teamwork, and continuous improvement.

Requirements

Minimum of 3 years of successful experience in operations, route-based service, vending, micro markets, distribution, logistics, food service, hospitality, warehouse operations, or a related field.
Prior leadership experience with responsibility for both people and operational performance.
Experience leading hourly employees required; experience leading supervisors, managers, or other salaried employees strongly preferred.
Ability to work on-site five days per week and maintain strong visibility across all areas of the operation.
Demonstrated ability to manage multiple operational functions and competing priorities within a fast-paced environment.
Strong communication, follow-up, coaching, decision-making, and problem-solving skills.
Ability to build strong relationships with employees while maintaining clear expectations and accountability.
Strong customer-service orientation and ability to effectively manage customer concerns and operational escalations.
Financial and operational acumen, including the ability to understand performance drivers, identify gaps, manage resources, and execute action plans.
Ability to learn new lines of business and develop operational expertise beyond an individual's previous experience.
Ability and willingness to develop proficiency in Office Coffee Services (OCS), in addition to Vending and Micro Market operations.
Comfortable working independently as the senior operational leader of a standalone branch while maintaining strong partnership with regional and functional leadership.
Ability and willingness to travel and provide operational s

Nice To Haves

Bachelor’s degree preferred; equivalent relevant experience will be considered.

Responsibilities

Serve as the primary on-site leader and operational owner for the Mounds View branch, with responsibility for overall branch execution and performance.
Lead all major areas of branch operations, including Route, Service, Warehouse, Customer Service, inventory, and other operational functions as assigned.
Provide direct leadership, coaching, and development to hourly and salaried employees, including frontline employees and operational leaders.
Maintain strong operational knowledge of the branch's Vending and Micro Market businesses, including route execution, product availability, merchandising, service responsiveness, equipment performance, customer expectations, and operational standards.
Develop working proficiency in Office Coffee Services (OCS) to broaden operational capability and support future branch and market needs.
Establish and maintain strong daily and weekly operating routines that promote consistent execution, accountability, communication, and follow-through.
Monitor route performance, service levels, customer satisfaction, inventory, labor, productivity, and other key operational performance indicators.
Review financial and operational results, identify performance gaps and trends, and implement practical action plans to improve results.
Ensure appropriate warehouse practices, inventory controls, receiving, product availability, organization, and operational readiness.
Ensure Service operations effectively support equipment uptime, responsiveness, preventative maintenance, and customer needs.
Maintain strong relationships with customers and ensure customer concerns are addressed quickly, professionally, and appropriately.
Ensure compliance with Aramark policies, regulatory requirements, safety standards, client expectations, and established operating procedures.
Build and maintain a strong culture of safety, including visible leadership, employee accountability, incident prevention, and timely follow-up when concerns arise.
Partner effectively with Sales, Finance, Human Resources, and other functional partners to support branch priorities and business performance.
Manage staffing needs, employee performance, development, training, engagement, and succession planning across the operation.
Ensure completion of required people processes, including performance appraisals, training documentation, coaching, accountability conversations, and corrective action when necessary.
Develop frontline and salaried leaders to increase their ability to independently manage their areas of responsibility and strengthen overall branch capability.
Maintain effective communication with employees, customers, peers, and leadership regarding business performance, priorities, risks, and required follow-up.
Identify opportunities to improve processes, productivity, service quality, efficiency, and the overall customer and employee experience.
Provide support to other branch locations as business needs require, including operational problem-solving, leadership coverage, implementation support, and sharing of best practices.
Remain flexible and willing to take on additional operational responsibilities as the needs of the branch and broader market evolve.