General Manager II- Store 6942 Kingston, NY
About The Position
The General Manager is a professional-level sales and management role responsible for supporting both sides of the business. The position requires understanding store and automotive systems, parts knowledge, and the ability to identify, troubleshoot, and assist with DIY projects. The General Manager develops and maintains Professional Customer relationships, grows related programs, achieves financial metrics, and maintains service and appearance standards. This is an exempt position requiring a minimum of 50–55 hours per week, excluding meal breaks. The typical schedule is 5–6 days per week with 11-hour shifts, including rotating nights and weekends, and an hour for lunch. Additional hours may be required based on staffing, store conditions, sales targets, and other business demands. The schedule is based on the needs of the business. The position is eligible for sales commission based on individual or store performance. The role is usually performed indoors, with occasional outdoor work in varying weather conditions, such as installing batteries and wiper blades. The job may involve exposure to moving mechanical parts, high or precarious places, toxic or caustic chemicals, electrical-shock risks, explosives, and vibration. Employees predominantly walk or stand and may need to lift up to 50 pounds frequently and up to 100 pounds occasionally.
Requirements
- 2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
- Successful experience managing profitability and demonstrated financial and business acumen.
- High school diploma or GED.
- Valid driver's license.
- Ability to work an assortment of days, evenings, and weekends as needed.
- Ability to communicate effectively and build strong relationships with Customers, peers, and upper management.
- Ability to use Microsoft Word and Excel effectively.
- Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
- Ability to review and analyze business reports, including profit and loss statements.
- Ability to hold others accountable, inspect work quality, and provide inspiring feedback.
Nice To Haves
- Bachelor’s degree in business or a related area.
- Working knowledge of automotive systems.
- Spanish language ability.
- Microsoft PowerPoint proficiency.
- ASE certification; certification is preferred but not required.
- Ability to become ASE P2 certified or an ASE-ready equivalent.
Responsibilities
- Achieve overall store sales goals and service objectives.
- Manage and grow Professional Customer relationships and sales, including building and holding the team accountable for executing Customer action plans.
- Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
- Ensure execution of inventory and operational standards.
- Coach Team Members to meet Customer expectations for both DIY and Professional Customers.
- Handle manager-on-duty responsibilities, including touch-base conversations and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
- Lead change management.
- Embrace diversity and foster a respectful environment for Customers and Team Members.
- Provide DIY services, including battery installation and testing and wiper installation.
- Assist the District or Region with other functions upon request.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
