General Manager - StudioRes by Marriott Centennial, CO

Concord Hospitality Enterprises•Centennial, CO

2d•$74,000 - $74,000•Onsite

About The Position

Common Oaks Lodging, a division of Concord Hospitality, is seeking an experienced hotel leader to manage the StudioRes by Marriott Centennial CO. This role functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including managing general property performance, managing and sustaining sales and marketing strategy, managing profitability, managing revenue generation, and leading the team in the development and implementation of property-wide strategies. The General Manager acts as a steward and key leader for reinforcing StudioRes culture, supports the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and developing strong associate teams. A Resident Manager is a manager who lives on the hotel property. He/she is on-call any time of day or night and their purpose is to direct the smooth and profitable running of the hotel. Resident Managers are sometimes known as General Managers who live on-site. The ideal candidate will live on-site, ensuring a high level of guest satisfaction and efficient property performance. This dynamic role requires you to wear many hats to ensure both guests and the property are well cared for.

Requirements

3 years of experience managing Marriott Full or Select Service Properties. (Extended Stay preferred)
Experience with Revenue Management
Professional communication skills, oral and written.
Actively supervises, motivates, and assists with disciplining employees.
Assists with hiring and training of all new employees.
Ability to work in a high-energy and demand environment.
Organization and leadership skills.
Demonstrates strong leadership skills and is a team player.
Works well under pressure.
Can effectively solve problems.
Minimum three years related hospitality management experience required
Ability to read and speak the English language and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Ability to effectively communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property
Organized, detailed oriented and able to lead a winning team of passionate and service driven hospitality professionals.
Effective in hiring, mentoring and leading a team toward outstanding results.
Versed in sales activities as well as excellent customer service delivery.

Nice To Haves

4-year degree highly preferred
Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software
Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines
Ability to manage and direct a staff to perform daily job tasks
Conversational Spanish would be beneficial
The ideal candidate will live on-site, ensuring a high level of guest satisfaction and efficient property performance.

Responsibilities

Verify that service programs are in place and executed against (e.g., Service So Memorable).
Provide timely, real-time feedback to management and hourly associates on service and operational standards, including feedback on even the smallest of service and operational details.
Review and follow-up on property GSS scores and comments.
Create and support clear lines of responsibility for management team, including coverage and oversight throughout the day.
Walk the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards.
Manage the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals.
Delegate responsibilities for operations and projects to appropriate level of associate.
Prepare for QA audits (i.e., daily and pre-visit activities).
Understand and leverage sales and marketing advantages over competitor properties within market.
Coach and reinforce associate selling strategies that take advantage of property amenities.
Develop innovative means for capturing new streams of revenue through property amenities.
Measure, analyze, and communicate property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data.
Manage on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations.
Maintain Revenue Management Goals
Consolidate reports needed for period-end review (e.g., P&L, Accounting Scorecard, Banking Report and Statistics, PACE, credit card fraud report).
Review and work with appropriate revenue management reports (e.g., Demand Eye Chart, Benchmark Pricing Evaluator, Rate/Value Matrix, Smith Travel Research (STR) reports, etc.).
Keep brand leadership team, owners updated on property performance in the areas of financials, guest satisfaction, and associate engagement.
Prepare and present reports for owners and above property leadership using financial/performance data.
Conduct annual business reviews.
Participate in ad hoc owner conference calls and respond appropriately to owner requests.
Conduct performance review process for associates (including LPP/HPP, career plan form, development plans, associate information form, mid-year check-ins, 90-day check-ins for new associates, etc.).
Manage ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.).
Cascade/Deliver training to associates (e.g., Service So Memorable Quarterly Recharge).
Conduct day to day Human Resource transactions to support needs of the property (e.g., compensation actions, initiation and approval of hiring requisitions, etc.).
Facilitate on property activities that communicate and reinforce Residence Inn culture with associates (e.g., Resolution Days, Culture Strength Survey, Culture Council participation, Daily Huddles, etc.).