General Manager I Store 3796 Longmont CO

Advance Stores Company•Longmont, CO

About The Position

The General Manager is a professional-level sales and management position responsible for supporting both sides of the business. The role inspires and develops the store team, helps customers succeed, grows the business with integrity, and maintains professional customer relationships. The General Manager is accountable for financial metrics, store service and appearance standards, and the execution of operational and inventory processes. The position is exempt and requires a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week, with 11-hour shifts, rotating nights and weekends, and an hour for lunch. Additional hours may be required based on staffing, store conditions, sales targets, and other business needs; schedules are set according to business needs. The role requires knowledge of store and automotive systems and parts, including the ability to identify and troubleshoot issues and assist DIY customers with projects. General Managers develop professional customer relationships and grow related programs. They may also provide DIY services such as battery testing and installation and wiper installation, and assist the District or Region with other functions upon request.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, dynamic retail environment.
Successful experience managing profitability, with demonstrated financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to communicate effectively in English, both verbally and in writing, and build strong relationships with customers, peers, and upper management.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including profit and loss statements.
Ability to hold others accountable, inspect work quality, and give inspiring feedback.
Ability to locate and stock parts and source parts from multiple places, including special order, FDO, and second source.
Ability to execute and train project and product quality recommendations, store operational processes and procedures, DIY testing and diagnostic equipment, inventory systems, store equipment, POS systems, and parts lookup systems.
Ability to recruit, select, hire, and develop quality Team Members and build relationships with Professional Customers.
Ability to become ASE P2 certified or attain an ASE-ready equivalent.
Ability to meet the physical demands of the job, including frequent lifting or moving of up to 50 pounds and occasional lifting or moving of up to 100 pounds, with or without reasonable accommodation.

Nice To Haves

Working knowledge of automotive systems.
Spanish language skills.
Bachelor’s degree in business or a related area.
ASE certification.
Ability to use Microsoft PowerPoint effectively.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including building customer action plans and holding the team accountable for executing them.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet customer expectations for both DIY and Professional customers.
Perform manager-on-duty responsibilities, including team touch bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Promote diversity and a respectful environment for customers and Team Members.
Provide DIY services such as battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.