General Manager

Schweiger Dermatology Group • Town of Hebron, NY

12d • $65,000 - $70,000 • Hybrid

About The Position

Schweiger is a leading dermatology practice with a significant national presence, offering comprehensive medical, cosmetic, and surgical dermatology and allergy services. The company is recognized for its rapid growth and commitment to creating an exceptional patient and employee experience. This role is crucial for overseeing respective centers, teams, and processes to optimize operational performance and build high-performing teams.

Requirements

• 2 or more years of leadership experience preferred
• Healthcare administration or management background preferred
• Strong computer literacy
• Leadership qualities with good communication skills
• Conflict resolution skills must be developed
• Dermatology experience preferred
• Working knowledge of HIPAA & OSHA compliance
• Knowledge and Proactive Critical Thinking – Initiates to have advanced level knowledge of all company systems such as Nextech, Patient Acquisition, Klara, iPad, General and Cosmetic Dermatology and inter-center communication tools to achieve high level day to day operational results.
• Leadership and Growth Oriented – Experienced and processes orientated high growth leader with track record for finding innovative ways to grow revenue and increase margins
• Strategic and Efficient Planning - Prepares for what is ahead with a focus on data, details, and analysis. Able to execute efficiently and thoughtful with minimal wasted/prolonged timing.
• Honesty/integrity/culture inspiring – Earns trust with staff, providers and patients and maintains confidence. Deliver message with a kind, empathic, firm but direct and honest way.
• Talent Appreciation - inspires, motivates, coaches, and develops others. Listens well and continuously learns and seeks advice and feedback from others - team Builder, leader, and manager – creates a culture of positivity
• Effective Communicator - Communicates passionately, effectively, and persuasively across a diverse set of stakeholders. Able to create processes and structures to facilitate effective communication both internally and externally. Demonstrates an ability to manage conflict, build consensus, and facilitate problem-solving.
• Organized Planning and Results Oriented - relentlessly pursues ongoing improvement and results. Flexible, with a strong work ethic and an entrepreneurial spirit to accommodate high level of responsibility and multiple priorities. Creates a culture of mutual accountability. Plans, organizes, schedules and budgets in an efficient, productive manger. Focuses on key priorities.

Nice To Haves

• Dermatology experience preferred

Responsibilities

• Develop and lead a high-performing team that delivers excellent operational outcomes and processes.
• Foster a culture of positivity and achieve high Net Promoter Scores (NPS) for providers and staff.
• Act as a stable operations leader, displaying strong leadership to achieve Key Performance Indicators (KPIs) and measurable goals.
• Optimize operational processes to meet goals, including staffing percentages and budget adherence.
• Effectively collaborate with other company departments and teams to achieve successful results.
• Drive key change and transformation initiatives aligned with organizational strategic goals.
• Audit Standard Operating Procedures (SOPs) and ensure compliance at all center levels.
• Support providers and coach/develop staff to ensure they are high performers.
• Hold the team accountable for C.A.R.E Core Habits.
• Build a capable and competent Office Team at each office, developing the team cost-effectively.
• Build a knowledge base across all disciplines through cross-training employees.
• Provide a strong culture of continued education and training for all staff members.
• Manage, develop, and coach staff.
• Achieve monthly center goals and KPIs, tracking financial and patient satisfaction goals.
• Ensure staffing, medical supplies, and office supplies are within budget guidelines.
• Promote a culture of positivity and contribute to the company's long-term sustainability.
• Obtain high levels of patient satisfaction, aiming for an NPS above 82%, resolving patient messages within 24 hours, and maintaining 4/5 Star external reviews.
• Ensure smooth office operations and site-level autonomy, resolving most problems independently.
• Create a positive and respectful center environment.
• Ensure all audit logs are completed daily at each office.
• Cross-train staff for versatile staffing.
• Conduct monthly staff meetings.
• Manage inventory and cash as per SOP guidelines.
• Conduct scheduled on-site visits to offices.
• Serve as the first line of contact for front desk and MA issues.
• Ensure accuracy of appointments for two days ahead.
• Collaborate with the Patient Service Center (PSC) on office and provider updates.
• Take responsibility for coaching and learning sessions when office teams make mistakes.
• Ensure knowledge of CLIA needs and work with the lab to maintain up-to-date information for Mohs cases.
• Perform other duties as assigned by supervisor.

Benefits

• Medical (Virtual Care included)
• HSA/FSA
• Dental
• Vision
• 401K
• Company Sponsored Short Term Disability (Only applicable for non-California employee)
• Pre-tax savings available for public transit commuters
• Your birthday is an additional personal holiday
• Employee discounts on Schweiger skin care products & cosmetic services

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed