General Manager

Stretch Zone•Sterling Heights, MI

19d•Onsite

About The Position

As the General Manager (GM), you are the face of Stretch Zone and the leader within your studio! This role requires you to assist all members and guests as needed and establish a relationship to support member growth and retention while also managing a successful studio. The GM is responsible for the successful operations and financial accountability of all areas of the studio. First and foremost, the GM's primary responsibility is to drive membership sales within the studio as well as holding the Sales Associate to the same. Additionally, the GM oversees the delivery of superior customer service, achievement of employees, customer satisfaction, and performance relative to studio objectives. Creating a Strong Sales Culture: Duties required of a General Manager include maintaining and reinforcing the positive sales culture of Stretch Zone. At Stretch Zone, we firmly believe in our incredible product and its benefits to everyone. Therefore, it becomes our responsibility to share this wonderful offering with the world. That’s how we view sales. But creating a positive sales culture involves more than just selling – we view the business as a whole package. Everyone is expected to contribute to setting the culture. This culture is part of the foundation of Stretch Zone, and it’s vital to the overall success of each location. This mindset helps us produce incredible sales while providing the very best service and atmosphere for all our guests. What we will accomplish at Stretch Zone: Our goal at every Stretch Zone is to provide a pathway to membership for all guests. We do this by providing an exceptional experience for everyone that walks through the door. We are working to grow our member base every day, which will allow us the opportunity to change lives through the power of practitioner-assisted stretching. And this is where you come in. How you will accomplish this: Provide excellent customer service by greeting everyone who comes through the door with a smile, scheduling all appointments, answering the phone, and addressing any member concerns. Lead and coach your Team and hold them accountable for all daily operations and monthly goals. Driving member retention by following the daily operation guides, great customer service, and consistent follow-ups. Lead by example by going above and beyond what is asked of you and supporting and guiding your team daily. Tracking KPIs so you understand how your studio is performing and assisting the Management Team in understanding and tracking all key sales metrics. Promoting the value behind practitioner-assisted stretching by hitting all sales goals, encouraging add-on sessions, and actively working to improve you and your Sales Associate’s sales skills. Protecting the culture of Stretch Zone by supporting team goals and building positive and professional relationships with all members and team members. By ensuring operational excellence! Directly responsible for managing all employees of the store. A Day in the Life Your day starts by opening the studio and ensuring everything is clean, organized, and ready for the first members. You help review the day’s appointments and goals with the team, supporting a positive and focused environment. Throughout the day, you're the team's go-to resource, offering coaching when needed, checking in on performance, executing demos and jumping in to help solve problems. When new Sales Associates and Stretch Practitioners join, you help with onboarding and training, ensuring they feel supported from day one. By the end of the day, you help close up the studio, celebrate team wins, and prepare for a strong tomorrow.

Requirements

Experience in a customer-facing or sales-focused role is preferred.
Previous health and wellness experience is preferred.
Prior experience supervising or supporting a team is preferred.
Ability to multitask and stay organized in a fast-paced environment.
Passion for health, fitness, or wellness!
A minimum prerequisite to SZM we recommend a personal training certification in ACE, NASM, ACSM, NSCA or NCSF and/or a license in therapeutic massage or other accredited body work.

Responsibilities

Manage the studio and help people realize their own goals through our unique membership model of practitioner-assisted stretch.
Assist all members and guests as needed and establish a relationship to support member growth and retention.
Drive membership sales within the studio and hold the Sales Associate to the same.
Oversee the delivery of superior customer service, achievement of employees, customer satisfaction, and performance relative to studio objectives.
Maintain and reinforce the positive sales culture of Stretch Zone.
Provide excellent customer service by greeting everyone who comes through the door with a smile, scheduling all appointments, answering the phone, and addressing any member concerns.
Lead and coach your Team and hold them accountable for all daily operations and monthly goals.
Drive member retention by following the daily operation guides, great customer service, and consistent follow-ups.
Lead by example by going above and beyond what is asked of you and supporting and guiding your team daily.
Track KPIs so you understand how your studio is performing and assist the Management Team in understanding and tracking all key sales metrics.
Promote the value behind practitioner-assisted stretching by hitting all sales goals, encouraging add-on sessions, and actively working to improve you and your Sales Associate’s sales skills.
Protect the culture of Stretch Zone by supporting team goals and building positive and professional relationships with all members and team members.
Ensure operational excellence.
Directly responsible for managing all employees of the store.
Open the studio and ensure everything is clean, organized, and ready for the first members.
Review the day’s appointments and goals with the team, supporting a positive and focused environment.
Offer coaching when needed, check in on performance, execute demos and jump in to help solve problems.
Assist with onboarding and training for new Sales Associates and Stretch Practitioners.
Close up the studio, celebrate team wins, and prepare for a strong tomorrow.