General Manager - Lexus of Sharon

Asbury Automotive•Sharon, MA

9d•$750,000 - $999,999•Onsite

About The Position

As a General Manager, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused leaders who will help us redefine the car-buying experience. The General Manager assumes responsibility and is accountable for customer retention and the profitability of each department in the dealership; fulfills responsibilities primarily through the use of sound business management practices; and plans, motivates, and coordinates the activities of the Management team. This role serves as a role model/servant leader and ensures that the core values of the company are encompassed in behavior at all times.

Requirements

Passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry.
Strong, energetic, people-focused leadership skills.
Ability to assume responsibility and be accountable for customer retention and dealership profitability.
Proficiency in sound business management practices.
Ability to plan, motivate, and coordinate the activities of the Management team.
Professionalism and respect in all interactions.
Adherence to Company Policies and Procedures.
Ability to maintain a clean and organized work area.
Ability to maintain a professional appearance and adhere to the dealership dress code.
Experience in hiring, training, and motivating dealership department managers.
Experience in directing and monitoring dealership management or supervisory personnel functions.
Experience in completing formal performance evaluations of department managers.
Experience in planning dealership operations.
Ability to ensure volume commitments to the manufacturer are met.
Experience in meeting with controllers/office managers weekly to review departmental forecasts.
Experience in meeting with managers individually to develop goals and review performance.
Experience in developing merchandising strategies and advertising programs.
Ability to monitor daily operating control (DOC) reports and implement improved courses of action.
Ability to provide accurate weekly reports on the financial condition of Asbury Automotive.
Ability to ensure monthly financial statements are complete, accurate, and submitted on time.
Experience in developing and maintaining good working relationships with lending institutions and manufacturer personnel.
Ability to communicate management policies and procedures to Team Members.
Ability to hold regularly scheduled managers meetings.
Ability to review and approve training requests.
Ability to review and approve compensation plans.
Ability to coordinate with the accounting office.
Ability to resolve customer complaints.
Ability to comply with all organizational policies, practices, and procedures, including Asbury Automotive Group Code of Conduct.
Ability to participate in proactive team efforts.
Ability to provide leadership through example and sharing of knowledge/skill.
Experience in addressing complaints, conducting counseling sessions, and termination in accordance with company guidelines.

Nice To Haves

Experience within the automotive industry.
Experience in customer retention.
Experience in managing multiple departments.
Experience in financial forecasting and reporting.
Experience in developing advertising programs.
Experience in managing vendor relationships.

Responsibilities

Recognizes and praises team members for exceptional performance and providing great guest expectations.
Explains the “why” behind requests or decisions.
Rarely shows strong negative emotions such as impatience, frustration, or anger.
Willing to perform routine tasks when needed.
Gives credit to others instead of him/her self.
Views honest mistakes as learning experiences.
Actively invites team members’ ideas, questions and concerns.
Encourages team members to ask for help or support and genuinely welcomes the opportunity to assist.
Demonstrates attentiveness when others are speaking (e.g., good eye contact and no looking at his/her mobile device).
Demonstrates professionalism (e.g., shows proper phone etiquette and avoids profanity and sarcasm).
Avoids interrupting people; lets team members finish their thoughts.
Encourages team members from different departments to collaborate in ways that enhance the guest experience.
Strives to contribute to the store’s efforts to deliver an exceptional guest experience to our guests by making it a top priority to help other team members who are serving out guests (e.g., by being highly responsive to those team members’ requests for information or assistance that will help them serve our guests).
Treats all co-workers, customers, and vendors professionally and with respect.
Maintains attendance and punctuality.
Adheres to Company Policies and Procedures.
Maintains a clean and organized work area.
Maintains a professional appearance and adheres to the dealership dress code.
Hires, trains, and motivates all dealership department managers. The GM should interview all job candidates before a final hiring decision is made.
Directs and monitors all dealership management or supervisory personnel functions and completes formal performance evaluations of all department managers at regularly scheduled intervals.
Plans dealership operations for the coming year and submits to Asbury Automotive for approval.
Ensures volume commitments to the manufacturer are met.
Meets with the controller/office manager weekly to review departmental forecasts for consistency with the monthly and annual forecasts.
Meets with managers individually to develop monthly and annual goals and objectives, and to review actual performance.
Develops merchandising strategies and assists in creating effective, cost-efficient advertising programs.
Monitors daily operating control (DOC) report, implementing improved courses of action where necessary.
Provides accurate weekly reports on the financial condition of Asbury Automotive.
Ensures that the monthly financial statement is complete, accurate, and submitted on time to the factory.
Develops and maintains a good working relationship with lending institutions and manufacturer personnel.
Communicates management policies and procedures to all Team Members’ attitudes and build morale.
Holds regularly scheduled managers meetings to ensure that every department is operating efficiently and profitably.
Reviews all requests for training, approves those which are appropriate and consistent with Asbury Automotive goals for professional/technical ability and advancement, and monitors their effectiveness.
Reviews and approves compensation plans for all team members; ensures all compensation plans are within company guidelines.
Coordinates with the accounting office to ensure that records and analyses are maintained accurately.
Resolves any customer complaints that department managers are unable to rectify.
Complies with all organizational policies, practices, and procedures; including Asbury Automotive Group Code of Conduct at all times.
Participates in proactive team efforts to achieve departmental and company goals.
Performs other duties as assigned.
Provides leadership to others through example and sharing of knowledge/skill.
Supervises/manages/directs the selection, training, development, appraisal and work assignments of dealership management.
Addresses complaints in a timely manner and conducts counseling sessions and termination in accordance with company guidelines.
Leads by example and ensures that the core values of the company are encompassed in behavior at all times.

Benefits

Weekly pay
Paid holidays
Paid time off
Paid training
Stock Awards (select management and front-line team members eligible)
Medical insurance
Vision insurance
Dental insurance
Accident insurance
Critical illness insurance
Hospital indemnity plans
Up to 12 weeks paid pregnancy leave (disability leave)
Paid Parental Leave
Health savings account
Flex spending accounts (tax free)
Short-term disability plans
Long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match
Digital career path tool
Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities
Student loan relief resources
Employee assistance program
Employee discounts on parts and service repairs
Scholarship awards
Opportunities to join community service initiatives, which includes paid volunteer hours
Aggressive Employee referral program with bonus opportunities