General Manager

ACME House Company, Inc.•Newport Beach, CA

4d•$75,000 - $85,000•Onsite

About The Position

Casago Desert to Coast is seeking an experienced, results-driven General Manager to lead their Orange County operations. This is a player-coach role where the General Manager will personally manage a portfolio of vacation homes while also leading and developing a team of Local Operations Managers. The role is accountable for operational performance, owner satisfaction, and growth of the Orange County portfolio, ensuring all homes are guest-ready, well-maintained, and meet Company standards. The position requires a blend of hands-on portfolio management and team leadership in a fast-paced environment.

Requirements

5+ years of experience in vacation rental, hospitality, property management, or a closely related operations-leadership role.
Proven team leadership experience, including hiring, coaching, performance management, and developing front-line operations staff.
Strong financial acumen with the ability to manage a P&L, interpret operational data, and translate metrics into action.
Excellent organizational, time-management, and prioritization skills; able to balance hands-on portfolio work with team leadership responsibilities in a fast-paced environment.
Strong written and verbal communication skills; professional in email, phone, video, and text, and credible with both owners and field teams.
Hands-on and dependable; able to step in on operational issues, basic property assessments, and field support when needed.
Valid driver's license, clean driving record, and reliable transportation for travel between properties.
Familiar with Newport Beach and the greater Orange County coastal market.

Nice To Haves

Owner- and guest-first mindset with genuine pride in property condition and service quality.
Player-coach mentality — equally comfortable rolling up your sleeves and leading from the front.
Strong attention to detail and follow-through.
Calm under pressure, resourceful, and a creative problem-solver.
Accountable, reliable, and able to model the standards you expect from your team.
Data-informed decision-maker who balances operational excellence with hospitality.

Responsibilities

Lead overall operations for the Newport Beach market, ensuring homes are well maintained, guest-ready, and compliant with Company standards, metrics, and efficiency goals.
Personally manage an assigned portfolio of properties, serving as the primary point of contact for those homeowners and delivering proactive communication, issue resolution, and subject-matter expertise on each home.
Lead, mentor, and develop a team of Local Operations Managers, providing coaching, accountability, and day-to-day support to drive consistent performance across the market.
Own market-level financial performance, including revenue, cost targets, owner retention, and operating margins; manage portfolio-level budgets and identify opportunities for operational efficiencies.
Handle escalated guest and homeowner concerns, coordinate inspections and maintenance needs, and ensure consistent service delivery across all properties in the market.
Partner with the Portfolio Growth team to support owner acquisition, new unit onboarding, and the seamless transition of newly signed properties into the operating portfolio.
Collaborate with regional leadership, corporate partners, and cross-functional teams to drive owner retention initiatives, vendor relationships, and cross-market consistency.
Foster a positive, accountable, hospitality-driven team culture rooted in care for our owners, our guests, and each other.