General Manager

HEI Hotels & Resorts•Miami Beach, FL

20h•Onsite

About The Position

HEI Hotels & Resorts is proud to welcome the Freehand Miami to our growing portfolio of distinguished properties. Freehand is a collection of hotels that combine the social culture of a hostel with innovative design, award winning food and beverage, and a community-driven atmosphere. At HEI, we understand that exceptional hotels are built by exceptional people. Our continued success is driven by our associates — the heart of every guest experience. Where people choose to work matters. In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence. Simply put, we honor the privilege of our associates choosing HEI by investing in them — ensuring they thrive, grow, and elevate every property we serve. The General Manager will lead, supervise, and direct the operations and financial activities of the hotel, safeguarding the asset. This role is crucial in helping to create and implement the culture of HEI Hotels and Resorts at the property level for both associates and guests.

Requirements

Minimum 5 years of management experience, preferably in both Rooms and Food and Beverage.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Ability to stand and move throughout hotel property and continuously perform essential job functions with or without reasonable accommodation.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

Create and maintain a customer-driven hotel with a customer-keeping vision that inspires the hotel associates to do their best.
Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service.
Tour and visually inspect property on a daily basis.
Monitor property condition, cleanliness, cost control, and quality of product and service throughout hotel.
Travel to attend corporate meetings, sales trips and serve on committees such as Research, Development and Standards committee.
Aid Human Resources with associate issues following HEI Hotel and Resorts' policies.
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.
Develop and delegate improvement plans for operation and review performance of management team.
Participate in community affairs and maintain positive public image for the property and HEI Hotels and Resorts.
Meet with potential and current clients to promote hotel.
Active involvement in the Sales and Revenue Management function including but not limited to: following HEI Key Meeting SOPs (RevMax, Hot Prospects, Sales Strategy Meeting), involvement in Group site inspections and group closing process, review results from ESS/MPSI Measurement Tool.
Guide other members of the Executive Committee, Management, and staff to make sound business decisions is a critical portion of the responsibilities.
Create and execute the financial objectives of the hotel.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.

Benefits

Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield.
Vision insurance programs through EyeMed.
Vacation, Sick and Holiday programs.
Pet insurance through the ASPCA.
Supplemental, Spousal and Child Life insurance.
Short and Long-Term Disability plans.
401(k) Savings Plan with matching funds.
Discounts through our 'YouDecide' and Hotel Room Discount programs.
DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
Market-leading compensation packages.
Generous PTO and flex-time initiatives.
Outstanding career development and advancement opportunities.
Job-appropriate assets and resources.