General Manager

My Place Hotels•Billings, MT

30d•$70,000 - $90,000•Onsite

About The Position

As the General Manager of My Place Hotel, you'll be at the helm of a small yet dynamic and complex business. This role is perfect for someone who enjoys wearing many hats and thrives in a hands-on environment. With a small team of employees, you'll have the unique opportunity to be involved in every aspect of hotel operations, from strategic planning to daily guest interactions. This is a role for a leader who takes pride in ensuring the hotel runs efficiently.

Requirements

Basic Computer Skills: Proficiency in Microsoft Office and other basic computer applications.
Strong Communication Skills: Excellent written and verbal communication skills to effectively interact with staff, guests, and community members.
Organizational Abilities: Strong multi-tasking and organizational skills to keep the hotel running smoothly.
Technical Understanding: A good grasp of engineering principles to oversee maintenance tasks.
Dependability: A reliable, professional approach, with consistency and dedication.
Attention to Detail: A meticulous eye for detail to enforce brand standards.
Valid driver's license
Insurability for driving
Bachelor's degree
Must be aware and conform to all safety requirements when in the facility, operating motor vehicles, or in the field performing duties for the company.

Nice To Haves

Ability to drive a vehicle and travel by airplane.
Ability to inspect all areas of the hotel premises.
Capable of assisting guests in emergency situations.
Willingness and ability to perform the duties of any hotel position.

Responsibilities

Lead the development and execution of strategies to drive the hotel's success and achieve long-term goals.
Oversee many aspects of HR, including hiring, training, scheduling, and managing a small team of diverse employees.
Ensure that all safety protocols are followed to protect guests, staff, and property.
Maintain high standards of quality across all areas of the hotel, ensuring that guests receive the best possible experience.
Oversee the maintenance and upkeep of the hotel, ensuring that everything is in working order and looking its best.
Build and maintain positive relationships with the local community to enhance the hotel's reputation and drive business.
Foster a strong connection to the My Place brand by consistently delivering top-notch service and amenities. Promoting My Place Hotels' loyalty program Stay Rewarded to employees, guests, and community members.
Manage the hotel's finances and cash handling, to ensure accuracy.
Assist in driving sales and marketing efforts to promote the property and increase occupancy.
Make informed decisions that impact the hotel's operations, staff, and guests.
Serve as the central point of communication, ensuring that all staff are informed, motivated, and working together seamlessly.
Stay informed about local competition and adjust strategies to keep the hotel ahead in the market.
Be ready to step in and perform any role within the hotel, including front desk, guest services, night audit, housekeeping, maintenance, shuttle driving, and delivering breakfast-in-bed.