General Manager (Lincoln Park- Clark & Fullerton)

Big City Optical LLC•Chicago, IL

3h•$55,000 - $65,000

About The Position

Big City Optical is seeking a General Manager to oversee and manage an optical retail store and support the company’s mission of providing preeminent eye care in its communities. The General Manager is responsible for day-to-day store operations, customer satisfaction, and leading and developing a team of optical professionals. The role includes recruiting, training, mentoring, and supervising associates; driving sales and customer service; managing staffing, budgets, financial records, and inventory; maintaining a positive and safe workplace; and communicating company priorities to staff. The General Manager reports on sales trends and spending recommendations to the district manager and may travel up to 10 miles to support coverage at other locations as needed. The position requires regular standing, walking, sitting, hand use, reaching, and talking or hearing. It also frequently involves stooping, kneeling, crouching, climbing, or crawling, and regularly lifting or moving up to 25 pounds. Required vision abilities include close and distance vision, depth perception, and the ability to adjust focus. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or GED; a college degree is preferred.
At least 1 year of optical experience.
At least 3 years of experience in retail supervisory roles, with a track record of achieving sales targets.
Excellent interpersonal communication skills.
Exceptional customer service skills and commitment to a positive shopping experience.
Knowledge of eyewear products, industry trends, and optical technologies.
Ability to stay organized and manage time effectively.
Strengths in leadership, management, team building, and proactive problem-solving.
Ability to adhere to company policies on attendance, dress code, and workplace safety.
Ability to thrive in a fast-paced and sometimes high-pressure environment.
Numerical and analytical knowledge to manage cash and financial records.
Proficiency with office productivity technologies such as Microsoft and G-Suite, and ability to learn and use new technologies for patient and business transactions.
Reliable transportation and willingness to travel up to 10 miles to support coverage at other locations as needed.

Nice To Haves

College degree.

Responsibilities

Recruit, train, mentor, and supervise a high-performing team of optical associates.
Foster a positive work environment that encourages collaboration, accountability, and professional growth.
Set sales targets and motivate staff to meet or exceed them.
Prepare promotional materials and in-store displays.
Ensure staff understand and can communicate Big City Optical’s value proposition to clients.
Prepare staff schedules and communicate or adjust them promptly to meet coverage objectives.
Lead staff meetings and communicate updates from leadership to associates.
Manage store budgets and financial records, and report sales trends and spending recommendations to the district manager.
Stay informed about industry trends and technologies and use that knowledge to develop team skills.
Oversee stock levels and work with the inventory specialist to order eyewear products and merchandising as needed.
Participate in inventory counts outside regular hours as needed.
Promote a customer-centric culture and handle customer complaints and issues professionally through resolution.
Manage staff conflicts, complaints, and problems.
Ensure compliance with health and safety regulations.
Perform additional responsibilities as assigned to support the store’s success.